Adult Group Coaching Policy
Please see below for adult group coaching cancellation policy
6 Week Bookings
At the time of booking you need to inform me of the 6 weeks that you are booking for and they must not extend beyond an 8 week window. If you cannot attend one of the sessions you have booked then I need at least one week’s notice. I will try and offer an alternative session but this cannot be guaranteed. If no alternative is available then you will be charged the full amount. If you can no longer make any of the sessions in the 6 week course I need at least a week’s notice before the commencement of the 6 week course of sessions for a full refund, if it is less than a week then I need at least one week’s notice. I will try and offer an alternative session but this cannot be guaranteed. If no alternative is available then you will be charged the full amount.
Drop In Bookings
If you book in for a one-off class you must give me a minimum of 24 hours notice of cancellation otherwise you will be charged in full for the session. You can just turn up to a class without booking but you take the risk that the class maybe full. For beginners it is a maximum of 6 players per court and for all other sessions 4 players per court.
If I have to cancel the lesson for any reason (bad weather, no cover coach available, no court available or illness) I will carry a credit for that session forward for you to use at the next available date. If you cannot make this date then please let me know the week before so that I can offer an alternative date, this must be within a 3 week window. LDNTennis has a team of coaches and will endeavour to make sure the same coach does the 6 week course but sometimes a cover coach will be used.