Bookings

• Booking for one or more coaching sessions should be made online in advance. This allows us to plan adequate court space and coaches and facilitates lesson planning.
• Places on courses are subject to availability on a first come first served basis. 
• Joining after the start of the course is possible subject to spaces being available.
• Where more than 2 sessions from the start of the course have been missed, we may at our discretion provide a pro rated discount for those sessions.

Adverse weather

• We will always endeavour to run sessions, even in bad weather. Please come prepared.
• We will not cancel a session in advance unless the weather conditions present a danger to participants and coaches (e.g. road network flooded and impassable, red warning of wind with danger of tree fall, courts covered in ice, etc). In such cases we will do our best to notify you via the contact email address you have provided.
• In all other cases please turn up for your/your child’s session.

Cancellation Policy

Cancellations by us

• If we are forced to cancel a session owing to extreme weather conditions or other circumstances outside our control we will where possible, and at the coach's discretion, offer the chance to attend a catch-up session at a different time. Please confirm this with your coach.
• If we have to cancel a session for any other reason (e.g. coach availability, illness) we will provide all participants with a credit note for that session.

Cancellations by you

• You have the right to cancel a booking up to 24 hours prior to the start of the course. If you need help with this please contact us.
• We do not provide refunds or credit for sessions missed by you.
• In cases of prolonged absence owing to injury, illness or other serious reason we may at our discretion provide a credit voucher for part or all of the missed sessions.