court booking FAQs
How do I book a court? Members go to the booking sheet, log in to your account, using the username and password you set up when you joined (or the link sent to you by clubspark), pick the time and away you go.
All the court slots have little padlocks on? This means you're not properly logged in. How to fix:
- First, are you logged in? Check that it says your name in the top right, if not then login and try again. If you are logged in then.....
- Did you log in using the same method you used to join? ie. by email address, or LTA, Facebook, Google or Windows account? You must use the same login you used to join, otherwise the system will not recognise your membership. The method used will be shown in your joining or renewal email, or email us if you need reminding.
- If you joined at the bar and this is your first booking - you need to validate your email adderss by clicking on the link you were emailed by clubspark when you joined and setting up a clubspark account. If you cannot find it, or it has expired, then email firstname.lastname@example.org and we will send you a new one.
I paid at the bar or by cheque, how do I register for court booking? You will have been sent a registration link from clubspark.co.uk when you joined, search your junkmail if you cannot find it. If you cannot find it, or it has expired, then email email@example.com and we will send you a new one.
Can non-members book courts? Sorry no, we are a membership club. Non-members can take private lessons from our coaching team on payment of the guest fee, but cannot book courts.
How do I cancel a court? Click the "manage by booking" link on the booking confirmation email or go to your booking profile. You must cancel the court if you cannot use it, we do spot checks and will suspend booking rights if the system is being misused.
How much court time can I book? You can book up to 2 hours a day, up to 8 days in advance.
I want to extend my booking but the system won't let me? Cancel you booking and book again for the corret length (the system won't let you hold two bookings at once)
I cannot see the booking sheet on my smartphone? The booking page is designed for desktops and ipads, but works acceptably on most smartphones. There is also an app on iOS or Android which allows you to make basic court bookings.
Can other family members book courts? Yes, you can invite other adult family members to book courts in their own right - go to your profile, click the other family members name, (edit their profile to add their email address if you didn't do it when you joined), click "invite to clubspark" and they'll get an email to register. Otherwise you can book courts for other family members by clicking the little person top right and changing to their name.