Frequently Asked Questions (FAQs)
When are the courts open?
All courts are bookable during daylight hours, between 7am - 10pm in the peak of the summer.
Some courts may be booked for coaching activities or events. Not all car parks will be accessible at 7am .
Do I have to be a resident of Cannock Chase to play?
No, everyone is welcome.
I only want to play once or twice, what can I do?
We offer casual Pay as you Play tennis charged at £7 per court per hour.
Am I entitled to a concessionary rate if I am in receipt of benefits?
Yes, you can access a 10% discount on court bookings. Contact parksandopenspacesdc.gov.uk to find out more about our concessionary offer.
How many sessions can I book per day?
Annual Tennis Pass holders and Pay and Play players may up to 5 bookings per week.
Once I have booked my court, how do I get access?
Once you have booked your court, you will receive a booking confirmation email.
Your booking confirmation will include either a four or six-digit gate code which you can then enter on the keypad at the gate. It is always useful to have your booking confirmation handy for inspection purposes.
I haven’t received confirmation of my booking or my gate access code. What should I do?
The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up.
Alternatively please log into your Clubsparks account and check your bookings where you will see the details of your booking, alongside the gate access code.
If you still cannot find your confirmation email or gate access code, email <INSERT> in advance of your booking.
What do I do if my Pin code doesn't work?
Double-check that you are trying to use the correct gate code for the court and booking. If you are, please check your booking confirmation for further advice.
Are you entering the code within your allocated booking time? (No more than 10 minutes before or after your booked session).
Please make note of your pin code to access the courts, Some may include either a 4-digit or 6-digit pin code, they may also include the star key.
Can I make a booking for coaching purposes?
Only coaches appointed by Cannock Chase Council are authorised to deliver coaching activities on the courts. If you are interested in receiving coaching services, see our Cannock Chase Parks Tennis coaching providers page.
The annual registration and the pay and play rates are not permitted for this purpose.
Can I hire equipment?
Unfortunately, we do not offer that facility for personal bookings, however equipment is available for use during the Tennis for Free sessions.
How do I cancel a booking?
Visit our bookings page to cancel.
If I see damage to the courts or anti-social behaviour who should I tell?
Visit our contact us page to report damage or anti-social behaviour.