Registration and log-in

• You must sign in using your LTA account.  If you do not have one you will be invited to register for one when you make your first booking.
• If you have not signed in when you view the court booking sheet it will show a fee for each slot.  If you are signed in those slots will not display a fee

Name showing on the booking sheet

‘……………….. when I view the table of bookings it displays my name. I'd rather it displayed my number, as with the other people's bookings. I can't see an option for this.’

The bookings are set up so that the person booking will see their name on the booking sheet but the public view will just show ‘Booking’. There will be no public display of name or membership no.

Once I have booked by court, how do I get access?

Once you have booked your court you will receive your booking confirmation.  Your booking confirmation will include a 7 digit PIN with a STAR * at the beginning which you can then enter into the keypad at the gate.  Your PIN will be the same every time that you make a booking (PIN will be active 5 minutes before the booked session, throughout the booked session and then until 5 minutes after the booked session has ended).  

What if I forget my access code?

The access code will be on the confirmation email you receive immediately after you book.

What do I do it my PIN doesn’t work?

Firstly, please check that your booking is correct and includes the * at the start.  Then check you are within the timeframe that the PIN is active (5 minutes before and 5 minutes after). If issues persist, please call 07936 916546

Where do I enter the PIN?

The keypad is on the gate.

Is there an app?

Yes, you can download the free ClubSpark Booker app available for iphone and android.  

iphone:- ClubSpark Booker on the App Store (apple.com)

Android: - Booker - Apps on Google Play

How do I cancel a booking?

You can cancel your booking online.  Out of courtesy, please cancel as soon as you know so anyone wanting to book a court can use the cancelled slot.  Bookings can be cancelled by using the Manage my booking button and selecting “cancel”. Bookings cancelled up to an hour beforehand will be refunded.

If I see damage to the courts or anti-social behaviour, who should I tell?

If you note the courts are damaged or unsafe, please contact us on the email below so we can investigate and arrange repairs.

If you witness anti-social behaviour on courts from users that is not in keeping with those set out in the terms and conditions, please report this to the email below so appropriate action can be taken. 

If you have a problem with anti-social behaviour then please call 101.

QUERIES OR ISSUES PLEASE email parks@i2ctennis.co.uk