Once I have booked by court, how do I get access?

Once you have booked your court, you will receive your booking confirmation which will include a PIN which you can then enter into the keypad at the gate booking PIN will be active 5 minutes before the booked session and throughout the booked session.   

Where do I enter the PIN?

The keypad is on the gate which opens onto the courts.

Clough Hall Park has 1 access gate for the four courts on its site.

You must press the * button before entering your six digit number.

What if I forget my access code?

The access PIN code will be on the confirmation email you receive immediately after you book.

What do I do it my PIN doesn’t work?

Firstly, please check that your booking is correct. Then check you are within the timeframe that the PIN is active.

What happens if I input my PIN incorrectly?

Please press # to clear and re-input your code. If you enter your code incorrectly 3 times, you will need to wait 1 minute before trying again.

How do I cancel a booking?

You can cancel your booking online. Out of courtesy, please cancel as soon as you know so anyone wanting to book a court can use the cancelled slot. Bookings can be cancelled by using the Manage my booking button and selecting “cancel”. You can only obtain a refund by cancelling up to 1 hour before the start of your booking time.