Policies

Terms and Conditions

Terms and Conditions

 

These Terms and Conditions govern all coaching services provided by Diyana Kasabova Tennis Coaching ("we", "us", or "our") to individuals ("you" or "the participant") enrolling in tennis lessons, including group and individual sessions, at local parks, clubs, and indoor venues.

1. Bookings

  • Bookings must be made in advance via our website, email, or other approved booking platform.
  • Spaces are allocated on a first-come, first-served basis and are only confirmed once payment has been received.
  • Participants must provide accurate personal and medical information relevant to participation.

2. Payment

  • All lessons must be paid for in advance. No place will be reserved without full payment.
  • Payment can be made via bank transfer, debit/credit card, or other accepted methods listed on our booking platform.
  • For block bookings, payment is due in full before the start of the first session.

3. Cancellations and Refunds

By the Participant:

  • Individual Lessons: A minimum of 24 hours' notice is required to cancel or reschedule. Cancellations with less than 24 hours' notice will be charged in full.
  • Group Lessons / Courses: Missed sessions cannot be refunded or rescheduled unless notice is given at least 48 hours before the course begins. Partial refunds are not available for missed sessions during a block booking.

By the Provider:

  • If we cancel a session for any reason (e.g., illness, unavailability of venue), a full refund or credit will be offered.
  • In the event of unforeseen circumstances such as coach illness or venue closure, we will make every effort to reschedule or provide a suitable replacement coach.

4. Bad Weather Policy

  • Outdoor sessions may be cancelled due to adverse weather (e.g., heavy rain, thunderstorms, unsafe court conditions).
  • We aim to notify participants at least 1 hour before the session start time via SMS, email, or WhatsApp.- Cancelled sessions due to bad weather will be either rescheduled, credited toward a future session, or refunded if rescheduling is not feasible.

5. Non-Attendance

  • No refunds or credits will be given for non-attendance unless valid notice is provided in line with the cancellation terms above.
  • It is your responsibility to attend booked sessions on time and at the correct venue.

6. Block Bookings

  • Block bookings must be paid in full in advance.
  • Sessions must be used within the designated time frame (e.g., within the school term or 6 weeks from the first session).
  • Unused sessions are non-transferable and non-refundable, except under exceptional circumstances at our discretion.

7. Notice Period for Withdrawal

- For ongoing programs or term-based lessons, a minimum notice of 2 weeks is required before withdrawing, to allow for planning and to offer the space to other participants.

8. Communication

  • All official communication will be via email, phone, or WhatsApp (if opted in).
  • It is the participant's responsibility to keep contact details up to date and regularly check messages for any session changes or cancellations.
  • In emergencies, we will attempt to contact you on the number provided during booking.

9. Health and Safety

  • All participants take part at their own risk. You must notify us of any relevant medical conditions prior to participation.
  • Participants are required to wear appropriate sportswear and non-marking trainers.
  • Children must be dropped off and collected promptly. We do not provide supervision outside of designated-lesson times.

10. Code of Conduct

  • Respectful and positive behavior is expected from all participants at all times.
  • We reserve the right to remove any participant who displays disruptive, unsafe, or inappropriate behavior, without refund.

11. Liability

  • We accept no responsibility for loss or damage to personal property during lessons.
  • We are insured for public liability, but you must ensure personal insurance if required.

12. Photography and Media

  • We may occasionally take photos or videos during sessions for promotional purposes. Consent is requested during registration.
  • You may opt out at any time by notifying us in writing.

13. Amendments

- We reserve the right to amend these Terms and Conditions at any time. The most current version will be available on our website or by request.

 

By booking a session, you confirm that you have read, understood, and agree to these Terms and Conditions.