FAQs
FREQUENTLY ASKED QUESTIONS
1. Paying my subs via ClubSpark means agreeing to a direct debit. But I do not want to set up an ongoing direct debit.
In fact even though the payment via ClubSpark and GoCardless is referred to as a direct debit it is a one-off payment. It does NOT automatically renew.
2. The membership fee seems to include a charge for a key fob. I have been a member for a number of years and I already have a key fob so I don’t need a new one. What should I do?
If you are purchasing directly from our website, then unfortunatley the only option will be to pay the full amount for new members. However, renewing members will receive an email with a link from us. If you follow the link in the email and sign in with your existing details, you will see the lower renewal price with the amount for the key fob deducted.
3. I'd like to renew a family membership for two adults and one child. I can’t see that option?
Unfortunately there is no such option. If the adults are married or in a partnership please pay for a Senior Couple and then pay again for the child separately.
4. I would like a membership for myself, for my student daughter and also a membership for each of my fourteen year old twin boys. How do I do that?
If none of you have registered yet with ClubSpark begin by registering yourself as a Senior Member and then register each child separately. So all of you end up with your own individual username and password. For your student daughter, select the membership Student with Member Parent, for the twins select each time Junior with Member Parent. This way all your names appear correctly as separate members (but linked to the parent) and all of you can separately book courts by using your own individual username and password. Please note: under EU privacy regulations under 13-year olds cannot create a user account.
5. I would like to sign up for a family membership. It would be for me and my two young children.
In order to make all three of you members first please sign up yourself for a Senior Membership and then again for a Junior Membership for each of your children under 18.
6. How do I opt in to your Newsletter and Events Letter ?
You will not receive any news from us unless you opt in to our newsletters/ announcements of events (such as a tennis tournament ) . Here is how you opt in:
1. go to clubspark.lta.org.uk/ForestRowLawnTennisClub
2. sign in (top right corner), make sure you use your sign-in details that you registered with. If you can't remember, I won't know them either, sorry.
3. click on your name (top right corner).
4. click on your name under CHANGE THE USER (if more users appear).
5. click on "Edit Profile" in the wide grey bar with your name on it.
6. verify/update all your personal details (not mandatory, but wise to do).
7. click on "Your privacy and consents".
8. opt in to what you want.
9. click on "UPDATE MY PREFERENCES".
10. you're done.
7. I am a member of the club but I cannot book a court online?
You need to be registered with ClubSpark to be able to book courts. When you paid your subscription for the first time you created a username and password in ClubSpark. You need to use the same username and password to log into ClubSpark to book a court or to make any changes to your profile or opt-ins. If you have forgotten your password, click on "forgotten password" to create a new one.
8. Why am I getting emails reminding me to renew my Senior membership when I have already paid?
It is likely that you are receiving this reminder because you have created a new profile for yourself in ClubSpark, ie you have not renewed your Senior membership but created a new one . Therefore you are paying too much. Please take these steps to save you money and to correct your double membership:
- cancel your direct debit immediately to get your payment back. We can only then delete the new membership you created.
- look for the email that reminded you to pay yourrenewal of membership.
- click on the link provided in that email and renew your membership.
9. How do I update my email and phone number in ClubSpark.
All members are responsible for updating their own contact details. You can do this as follows:
- sign in to ClubSpark with your username and password at top right of page.
- after signing in, click on your name on top right of page
- click on My account
- make changes as needed
- click on SUBMIT
- you're done.