FAQ's
FAQs
I only want to play once or twice, what can I do?
We offer casual Pay as you Play tennis, book as often or as little as you like!
Courts are chargeable at £5 per court per hour.
Simply register, book and pay for your court.
How far can I book in advance?
You can book the courts from 8pm, 8 days in advance.
When are the courts open?
The parks will be open in line with our booking system, please refer to the website for further details.
Do I have to be a resident of South Ayrshire to play?
No, everyone is welcome.
Once I have booked my court, how do I get access?
Once you have booked your court, you will receive a booking confirmation email.
Your booking confirmation will include a four-digit gate code which you can then enter on the keypad at the gate. It is always useful to have your booking confirmation handy for inspection purposes.
I haven’t received confirmation of my booking or my gate access code. What should I do?
The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up.
Alternatively, please log into your ClubSpark account and check your bookings where you will see the details of your booking, alongside the gate access code.
What do I do if my gate code doesn't work?
Double-check that you are trying to use the correct gate code for the court and booking. If you are, please check your booking confirmation for further advice.
If you have followed all these steps and are still unable to open the gate please call 01292 269793 for further advice.
Can I hire equipment?
Unfortunately, we do not offer that facility for personal bookings.
What is your cancellation policy and how do I cancel my court?
If you paid for your activity at the time of booking you will be able to modify your booking or request a refund up to 24hrs prior to the booking start time. This should be done through your ClubSpark account. Please only book an activity if you are confident you can attend. Cancellations made within 24 hours of the booking commencing will not be eligible for a refund or transfer.
No cash refunds will be given. For Pay to play a refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method.)
How do I cancel my booking?
- Go to the correct venue "book a court" page
- Log into ClubSpark (top right-hand corner)
- Click on your name (top right-hand corner)
- Click "My Profile"
- Click "Manage Bookings"
- Find the booking and click "Cancel"
If I see damage to the courts or anti-social behaviour, who should I tell?
If you notice our courts are damaged or unsafe, please contact us.
If you witness anti-social behaviour on courts and feel unsafe contact the police on 101 or 999 in case of emergency.