Frequently Asked Questions
Q. How can I pay my subscription?
A. When you get to the payment page you can select to pay by crediot/debit card online (the quickest, simplest option) - or you can choose to send a cheque or bank transfer and instructions are given. We will confirm your membership when the cheque / bank transfer is received.
Q. When does the season run from and to?
A. Our membership season and subscriptions run from 1st April each year until 31st March the following year.
Q. I'm a new member joining after 1st April; do I need to pay the full annual rate?
A. We pro rate the amount that you pay if you join from September onwards, based on the month that you join. As a guide, the membership fee in September is c. 40% of the full year rate, the current rate to pay should be shown as a "mid season" option in the membership panel.
Q. Shared email address for family members - why can I renew my membership but not membership for other members of my family?
A. If 2 or more people share the same email address, you can switch between the members in the top right hand corner of the membermojo home page (near the 'sign out' button) so can access renewal for other members of your family.
Q. How do I change my membership category or any other information?
A. When you login to membermojo you can change any of your information by clicking on 'Your membership' at the top of the home page and then you can edit any details, view payment history and set or change your password for membermojo. Please retain your login details to Membermojo, so you can update your details at any time.
Q. Who does Family membership cover?
A. Family rates include adults and their children aged under 21 and in full-time education on 1st September before the membership renewal on 1st April.
Q. What qualifies as a Student member?
A. The Student rate applies if the applicant is not covered by a family membership, is aged 18-25, regardless of educational status on 1st September before the membership renewal on 1st April.
Q. What age range does 'Young Junior' membership cover?
A. The Young Junior rate applies if the applicant is not covered by family membership and is aged 13 or under on 1st September before the membership renewal on 1st April.
Q. What age range does 'Full Junior' membership cover?
A. The Full Junior rate applies if the applicant is not covered by family membership and is aged between 14 and 18 on 1st September before the membership renewal on 1st April, whilst continuing full time education.
Q. What information do you collect about me?
A. The club collects general contact information, health declarations and other information relevant to your membership category. We also ask about the kind of things you are interested in being a part of within the club - and for Junior members we ask for important safeguarding and health information. Please return to this site to update your information if there is a change to your circumstances.
Q. What are the next steps?
A. Once you've applied for membership using Member Mojo and made payment, the Membership Secretary will confirm your membership and be in touch with a welcome / membership letter which includes details of how to book a court, how to access the courts etc. Prior to the beginning of the new membership year, we send reminders to all members to re-join and upon receiving payment and the commencement of the new season, all members will receive an updated welcome / membership letter including the court and club hut codes for the new membership year.
Q. I'm stuck! Please can you help?
A. Please contact our membership secretary on membership@sonningtennis.com if you get stuck!