Tenaceous Tennis Ltd

Tenaceous Tennis Ltd T&C

1. Definitions

In these terms and Conditions:

• “Booking”: means any session, course, or programme booked with Tenaceous Tennis.
• “Course”: means any coaching session, programme, or training service provided.
• “Coach/Coaching Provider”: means Tenaceous Tennis and its appointed coaches.
• “Venue”: means the tennis courts or facilities where sessions take place.
• “You/Player”: means the individual making the booking or participating in sessions.

1. Acceptance of Terms

By making a booking, you confirm that:

• You have read and understand these Terms and Conditions
• You agree to be bound by them
• You agree to follow all Venue rules and safety requirements

1. Bookings & Payment

• All sessions must be booked in advance
• Payment must be made in full prior to the session or course start date unless otherwise agreed
• A Booking in only confirmed once payment has been received
• Tenaceous Tennis reserves the right to refuse or cancel bookings at its discretion

1. Cancellation & Refund Policy
   1. Individual Lessons (1:1/1:2)

• Minimum 48 hours notice required to cancel or reschedule
• Late cancellations made within 48 hours: no refund
• Missed sessions are non-refundable and non-transferable             
  1. Course / Group Programmes

• Cancellations made 7 days or more before the course start date: can be rescheduled /credited for a catch-up session, no refund is applicable
• Cancellations made within 7 days: no refund
• Missed sessions are non-refundable and non-transferable unless agreed with eh Lead coach of the session player booked into
  1. Coach Cancellation

• If Tenceous Tennis cancels a session, player who participates in the session will be offered a reschedule catch-up session by the lead coach

1. Weather Policy

• Sessions may be cancelled if conditions are unsafe (e.g. Heavy rain, slippery courts, snow)
• Light rain does not automatically cancel session; the lead coach will send the cancellations confirmation email maximum 1.5hours or minimum 1 hour before the session starts
• All the cancelled sessions will be rescheduled or credited where possible

1. Attendance & Punctuality

• Players must arrive on time and be ready to play
• Sessions will end at the scheduled time regardless of late arrival
• No additional time or refunds will be given for lateness

1. Conduct & Court Etiquette

Players must:

• Wear appropriate tennis attire and non-marking shoes
• Show respect to coaches, staffs, and other players
• Follow basic tennis etiquette (wait before retrieving balls, minimise disruption)

       Tenaceous Tennis reserve the right to remove any participant for:

• Disruptive behaviour
• Unsafe conduct
• Abuse towards staff or players

(No refund will be provided in such case)

1. Safeguarding (Junior and Adult)

• Parents/Guardians are responsible for drop-off and collection on time
• Players under 10 must be supervised appropriately
• Emergency contact details must be provided
• Tenaceous tennis is not responsible outside session times

1. Health & Fitness

• Players participate at their own risk
• Any injuries or medical conditions must be disclosed prior to sessions
• You confirm you are physically fit to participate

1. Liability

Tenaceous Tennis is not liable for:

• Loss, theft, or damage of personal belongings
• Injuries sustained during sessions, except where caused by proven negligence

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Any liability that cannot be excluded under UK law

1. Venue Rules

        All players must comply with the rules of the Venue, this includes:

• No food on court, except water/sports drinks
• Appropriate noise levels and behaviour
• Following court booking and usage policies
• Take personal rubbish out after the session finished
• No smoke, weeds, vape, or alcohol drinks on court

1. Photography & Media

• Photos or videos may be taken for coaching or promotional purposes
• If you do not wish to be included, you must notify us in writing/email prior to sessions

1. Data Protection

Personal data will be processed in accordance with applicable UK data protection laws. Data is used only for:

• Booking management
• Communication
• Coaching delivery

1. Force Majeure

Tenaceous Tennis shall not be liable for failure to deliver services dur to circumstances beyond reasonable control, including:

• Weather
• Facility closures
• Government restrictions

1. Changes to Terms

• Tenaceous Tennis reserves the right to update these Terms & Conditions at any time
• The lates version will apply to all bookings

1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts

1. Contact

For all enquires, please contact:

Tenaceous Tennis, Enqiries@tenaceoustennis.com