Privacy Policy

About this document

This privacy policy sets out the way we process your personal data and we’ve created this privacy policy to make sure you are aware of how we use your data.

How we collect your information

We may collect your personal data in a few limited ways, namely:

  • Directly from you, when you sign up for a course or for a lesson.
  • From someone else who has signed up for a course or for a lesson(for example a family member who has provided us with your contact details for that purpose);
  • From the LTA (for example, where the LTA passes on your details to us in connection with a complaint or query you have raised about our Venue).

    The types of information we collect

    We may collect the following types of personal data about you:

  • Contact and communications information, including your contact details (including email address(es), telephone numbers and postal address(es) and records of communications and interactions we have had with you)

  • We may also collect data about your health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend a coaching event eg. a course/camp.

  • How we use personal data

    Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express.

    More generally, we will use your personal data for the following purposes:

  • administration of your tennis coaching course, including:
  • informing you about dates & times, prices and cancellations;
  • Communication about tennis coaching activities that we think may be of interest to you;
  • Storing your details on the software platform we use for our coaching client database. Please note that your own use of the software or system is subject to the Terms and Conditions and Privacy Policy published on that site;

  • where this is necessary for our legitimate interests (for example in increasing use of our Venue’s facilities and participation in the game generally).

  • Promoting our courses and promoting goods and services of third parties (for example, equipment suppliers, operators of coaching courses, and organisers of tennis events) where we think this will be of interest to you;

  • Sharing your information with others

    We do not sell or share your personal data for other organisations to use other than as set out below.

    Personal data collected and processed by us may be shared with the following third parties, where necessary:

  • Sportlabs  who run our ClubSpark website.
  • The LTA

  • How long your information is kept

    We keep your personal data only for as long as necessary for each purpose we use it. For most membership data, this means we retain it for so long as you have a valid Venue membership and for a period of six years after your last interaction with us (for accounting, tax reporting and record-keeping purposes).

    Your rights

    Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.  You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
  • Request the transfer of your personal data to another party.

  • Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

  • Contact and complaints

    If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact Alex Perrott Coaching:

  • by email:alexperrott@btinternet.com
  • by telephone: 07872578284
  • or by post: 29 Slaithwaite Rd Lewisham se136dj

  • If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk.