FAQs
FAQ's
Q: How do I book and access a court?
Step 1: Visit Tennis In Lambeth and register for a free account with the LTA (blue tab on the right). You'll have to be logged in to book a court.
Step 2: Once you are logged in to ClubSpark, click on 'Lambeth Venues' on the top right of your screen to select the venue where you wish to play.
Step 3: Select ''Book a Court". Please note that slots for the following week become available at 8pm each day.
Step 4: Select your playing time and click to book, you can extend your time on the drop down box as you wish.
Step 5: Complete your booking (and payment) and make a note of your PIN on the email confirmation
Step 6: Enter the court at your time of booking, via the relevant gate and using the unique PIN on your email confirmation
Step 7: Enjoy your game!
Q: How does the Gate Access system work/I can't access the court with my code?
Gate Access FAQ’s
- Depending on the location of the tennis court, you will be required to enter either a 4 or 6 digit code to gain entry. e.g 1234 or *123456
- 6 digit codes are always preceeded by an asterix *
- The code will only work during the time of your booking slot, you will not be able to gain entry before or after this time
If the gate does not open and you have followed the steps above, please continue to the steps below to help troubleshoot the issue.
Keypad/Gate Lights Guide
1) Check the booking has been made for the correct time and date, you are at the correct court/gate and that the code matches your confirmation email for the booking.
2) The lights on the keypad can indicate any errors with inputting the code:
a. A blue light indicates that an entry code is correct. The gate should open.
b. A red light indicates that an entry code is incorrect. Make sure the * key has been pressed at the start of the code.
3) If the issue reoccurs, please contact us at bookings@myattsfieldspark.info. If you are able to attach a short video of the keypad in use to display the issue, it may help us to identify and resolve the problem more quickly.
Keypad/Gate Sound Guide
1) Two quick beeps (with a blue light displayed) signals the code has been input correctly.
2) A short tone (with a red light displayed) signals the code has been input incorrectly.
3) A long tone (with a red light displayed) signals the code has been input incorrectly three times. The keypad has now been locked, and the user will have to wait one minute before trying again.
Q: How do I find or cancel my upcoming bookings?
Please note this process varies depending on the platform you used to make the booking, please see below.
- Booking made through Clubspark
To view your bookings made through the Clubspark web page, once logged in, click the dropdown box by your name in the top right hand corner, then click 'Your Account', from here click the 'Your Bookings' tab on the left and all of your upcoming bookings will be displayed.
If you can’t see your booking here, it's likely you have not merged your email account to create an LTA Login. The process to do this can be found on this support guide and should take no longer than 2-3 minutes LTA/ClubSpark Login - Single Sign-On Support Guide – LTA / Clubspark (zendesk.com)
- Booking made on LTA Play website
You will receive both an email receipt with confirmation of your payment and also a separate email (from info@lta-tennis.com) with your booking details and gate access code. If you need to cancel the booking, follow the link on the email and follow the instructions.
- Booking made through Booker app
On the 'Booker' app, once you are logged in, you'll be able to choose between viewing Previous or Upcoming bookings on the top tabs.
Q: I can no longer play/there is adverse weather, can I get a refund?
If you wish to cancel and receieve a refund for your booking due to a change in personal circumstances or the weather forecast, there is a 4 hour cancellation policy. It is the bookers responsibility to cancel their own booking to receive a refund, so please do check the weather forecast and cancel before this time if neccessary. If you cancel at least 4 hours before your booking slot you will receive an automatic refund which can take up to 5-10 days.
Instructions on how to cancel your booking can be found below-
- Step 1: Go to the correct venue "Book a Court" page
- Step 2: Log into ClubSpark (top right-hand corner)
- Step 3: Click on your name (top right-hand corner)
- Step 4: Click "My Profile"
- Step 5: Click "Manage Bookings"
- Step 6: Find the booking & click "Cancel"
More in depth info on how to cancel a booking can be found here - https://sportlabs.zendesk.com/hc/en-us/articles/203010195-Cancelling-A-Court-Booking
If you can't find your booking, please note the first FAQ on this page.
For any other issues relating to your booking or extreme weather, just send an email to bookings@myattsfieldspark.info and we will get back to you as soon as possible.
Q: Can I change my booking?
Unfortunately this isn't possible with Clubspark, you will have to cancel and rebook manually. Please see the question above for refund details.
Q: How many days in advance can I book?
Each site has an individual booking sheet that you can book up to 7 days in advance. Availability for the following week will come online at 8pm each day.
Q: How long can I book my slot for?
You can book one slot for up to 2 hours of tennis per day. This is to help ensure everyone has the opportunity to play as some of our floodlit sites in particular are very busy. We may review this in the future depending on availability at certain sites.
Q: Who can coach at the Lambeth tennis courts?
Please note that only Lambeth Council approved tennis coaches who hold a current ‘Lambeth Tennis Coaching License’ will be allowed to operate at our sites. Please visit our different sites for more information and contact details on coaching.