Term&Conditions
TERMS & CONDITIONS
FG TENNIS LTD fully embraces the safeguarding and diversity & inclusion guidelines set down by the LTA. We are committed to prioritizing the well- being of all children and adults at risk, promoting safeguarding, diversity and inclusion in our organization at all times, including all courses, individual coaching sessions and events we run. Our policies state how we strive to minimize risk, including following safer recruitment procedures, deliver a positive tennis experience for everyone and respond appropriately to all concerns/disclosures.
JUNIOR AND ADULT COURSES (Junior and adult)
• Places are sold on a first-come first-served basis.
• Consent information is required for all junior/adult programmes.
• Once the maximum number of attendees are reached, a waiting list may be created and customers will be contacted if places become available.
• If a course is undersubscribed and canceled, the coach will suggest alternative arrangements to attendees.
A missed session is not reimbursed or made up for at an alternative date
• All courses will aim to go ahead irrespective of the weather. Play will only stop due to heavy and continuous rain with no sign of stopping and with the courts becoming unplayable.
• We reserve the right to refuse entry to a course or advise a more appropriate session.
• We are unable to accept replacements of players in lieu of your booking.
• Please refer to the cancellation policy (section below) for any cancellation information.
•Photographs and videos of training sessions are often taken at the club for social
media/marketing purposes. If you wish to opt-out, please inform a member of the Team or email fglondontennis@gmail.com
COACHING FOR JUNIOR PLAYERS (Junior)
All children booked into junior courses and camps are fully supervised, but we cannot supervise children using the courts at other times(end of the session).
All children booked into junior courses and camps must bring appropriate weather protection on court at the beginning of the session. They are not permitted to leave the court without permission from the coach.
Permission for children to be released and go home alone must be given in writing to fglondontennis@gmail.com. If written permission is not received and contact cannot be made with a parent/guardian, we will keep the child until they are picked up or contact is made. We reserve the right to charge for this supervision at the rate of £10.00 for every 30 minutes.
COACHING ADULT/JUNIOR PRIVATE SESSIONS
We understand that cancellations do happen, however we request that you make any cancellations clear as soon as you are aware, to allow the coaches to organize replacement lessons.
Cancellation policy :
Cancellation has to be 48 hours before the start of lesson: No charge.
CANCELLATION POLICY: CANCELLATIONS MADE BY FG Tennis LTD (Junior and adult)
All courses and sessions will aim to go ahead irrespective of the weather. Play will only stop due to heavy and continuous rain with no sign of stopping and with the courts becoming unplayable. Play will continue in inclement weather at the coaches’ discretion. If necessary, coaches will utilize wet weather resources to aid off court learning
If the weather forecast prior to the session is poor, any decision to cancel will be made by the on court team as late as it is reasonably possible (ideally no later than 30mins before the session is due to begin). We recommend to our coaches to make decisions between 60 and 40 minutes in advance of the session. The email will be sent via ClubSpark to the address used for sign-up.
Customers will be sent an email (by the on court team) once a decision to cancel has been made. Our overall intention is for as many sessions as possible to go ahead.
If the participant is absent from a session for a reason other than FG Tennis cancelling the session due to adverse weather, he/she is choosing to forfeit the time.
In the event of inclement weather (e.g. heavy rain), the extent to which a session is deemed to have taken place is dependent on the amount of time on court.
• If a session runs over half of the designated time, the session is considered as having taken place and no credit will be issued.
In the unlikely event of insufficient numbers, we reserve the right to cancel courses up to 1 day in advance of the start date. A credit or alternative solutiont will be applied.
CHILDREN’S CAMPS - EXCEPTION TO STANDARD CANCELLATION POLICY (Junior)
Many families rely on camps going ahead for work/childcare related reasons. Therefore, camps will never be canceled.
No credits are available from camps. Sessions will always go ahead regardless of conditions and shelter, such as in cafes, will be taken as needed. The coaches will utilize wet weather resources to aid off court learning.
If a camp has insufficient numbers to run, FG Tennis reserves the right to merge venues.