Any cancellation or no shows of private lessons or groups within 48 hours of the scheduled time will be charged at the full rate.
We will not be able to offer refunds due to absences (This includes cancellation due to Covid-19 symptoms, positive test or isolation), although if there are exceptional circumstances, please let us know and we will be pleased to consider this.
The full course fee is payable in advance, and we will give you a refund on the total cost if you must cancel as long as we have 3 week’s notice prior to the start of the course.
If you are unable to continue with your course mid-way through, we will not be able to issue refunds. We will consider exceptional circumstances if you have had to withdraw near to the start of your course, in which case we would consider refunding some of the cost of the course.
If a session must be cancelled due to poor weather or other unforeseen circumstances there will be no refund (unless 50% of the sessions are rained off then you get a refund on the course).
In the event of such a cancellation, you will be contacted by email or text using the contact details you have provided to the ClubSpark booking service. Please ensure that these details are correct and please confirm receipt of the lesson cancellation on each occasion. (Coaches will contact everyone in the class at once and so will not be able to respond individually to texts, e-mails or calls querying the weather).
Individual Coaching- If the Coach decides that a session needs to be cancelled before the session begins, or before the end of 20 minutes into that session, this session will be refunded. If a session is 30mins completed no refund will be offered.
Covid-19 Cancellation Policy
Unfortunately we are unable to offer a refund or credit note for any missed sessions due to positive Covid-19 positive test or self-isolation. Sessions may be moved at coaches' discretion.