Cancellation Policy
The coaches reserve the right to cancel any group at any time if it is found that there are not a sufficient number of players to make the running of the course viable. Should this occur, the coaches will suggest alternative groups for the players to attend.
Should a lesson be cancelled due to bad weather/staff illness we will try to make up the lesson following the last scheduled week of the term – please diarise this reserve week when registering at the start of term. The player will not be credited/refunded if they are unable to attend. However, if we are unable to offer a catch up lesson you will be credited for the following term. Cancellations will be advised prior to the lesson via WhatsApp, email and Facebook.
If a player withdraws from group coaching, the following terms will apply
- Cancellation during a term: One half-term’s notice is required. So for a 10-week term, if notice is given in week 1 then coaching fees will be refunded for weeks 7 to 10. If notice is given in week 2, then coaching fees will be refunded for weeks 8 to 10. Etc.
- Cancellation due to injury: A refund of coaching fees for unused coaching sessions will be considered depending upon the player’s circumstances subject to an administration fee.
- Cancellation after term has ended: Should you decide not to return for the next term then please advise the Coaching Administrator at your earliest convenience.