Frequently Asked Questions

When are the tennis courts open?  

The tennis courts at Long Sutton Village Hall and Recreation Ground are open from 8am and close at dusk (times will be seasonally adjusted).  

Please use the “book a court” tab to view the availability of the courts. At times when the courts are closed, the booking form will be shaded dark grey and you will not be able to book a court.  

 

Do I have to be a resident of Long Sutton to play?  

No, anyone can play.  

 

How much does it cost to play tennis at Long Sutton?  

You can book a court for an hour for £3 (£5 from 1st August 2024).  

 

How do I book a court?  

You will need to create a free ClubSpark account to book a tennis court. Once you have registered with ClubSpark, you can book a court on the ‘Book a Court’ page.  

1. Access the ‘Book a Court’ page at Long Sutton. 

2. You will see a booking form which will indicate when the courts are free. Just select the day and time you would like to play and click to book.  

3. You will be asked to sign in with your Lawn Tennis Association (LTA) login details (or create an LTA account if you don't already have one)

4. Complete your booking and pay. You will be charged £3 for an hour slot.  

5. You will receive an email with your booking confirmation and 6-digit PIN code. 

6. At your selected time, input an asterisk * then your 6-digit PIN code at the gate to the court.  

7. Open the gate and enjoy your game.  

 

What equipment is included in my booking?  

Your booking will allow you to use your allocated court for the length of your booking. The tennis courts are recently refurbished and include net posts and nets. Please bring your own rackets and balls with you are these are not provided within your booking.  

 

How long will my 6-digit PIN code work for?  

Your 6-digit PIN code will work for 10 minutes either side of your booked slot.  

 

How can I cancel my court booking?  

You can cancel your booking online. Out of courtesy please cancel as soon as you know so others can play.  

1. Go to the "book a court" page for the correct venue  

2. Log into ClubSpark (top right-hand corner)  

3. Click on your name (top right-hand corner)  

4. Click "My Profile"  

5. Click "Manage Bookings"  

6. Find the booking and click "Cancel"  

You will receive an automatic refund if you cancel at least 24 hours in advance of your session, otherwise a refund will only be given at our discretion.  

 

If I see damage to the courts who should I tell?  

If you notice the courts are damaged or unsafe please contact us by email at tennis@longsutton.org.uk so we can investigate and arrange repairs.  

 

Where does the money go that is raised by court bookings?  

Money raised by court bookings is put towards the maintenance of the tennis courts.  

 

Why do I need to book a court? Can I just turn up and play?  

We have installed gate access technology to our park tennis courts and now have an easy-to-use online booking system. You will need a 6-digit PIN to unlock the gate which you will receive when you book a court online. You will not be able to access the courts without prior booking.  

 

My booking was cancelled but I was not informed?  

Please make sure you have opted in to receive communication from us. If you have opted out we will not be able to contact you if we need to cancel your booking, for example if we need to close the tennis courts for maintenance or in high temperatures.  

 

My 6-digit PIN code is not working, what should I do?  

Firstly, please check that you have booked the correct day and time. Your PIN code will only work at the selected time. Secondly, make sure you are inputting the * (asterisk) before your 6-digit code. If you are still having trouble, please contact us on tennis@longsutton.org.uk  

 

Will I need to input the PIN code to exit the tennis courts?  

No, you will only need to input the code when you are entering the courts.