Queen's Park Tennis Courts

PAYMENT ISSUES

If you are experiencing issues when booking via the BOOKER app we recommend booking via the ClubSpark website www.playtenniscityoflondon.com and select the site Queen’s Park.

A payment will not be taken from your account unless the court booking is confirmed. For example, a pending payment will show on your account when you use your debit card to pay for a court, it will show up straightaway in your account as a pending transaction/payment. In effect the money has been reserved, ready to be taken from the account, but it has not actually left your account yet. If the payment isn’t confirmed the monies are returned to the account balance.

BOOKING

In order for a user to receive full access to the venue site and receive the full benefits of holding a membership, users need to ensure that they are correctly logging into their account. A common issue is that the user is using the wrong log in details. 

If you have not already signed in through your ClubSpark account you will be prompted to do so. You will also have the option of registering with ClubSpark if you don't have an account or signing in through your LTA  account, please see image below: 

If a user registers twice in error without realising and they log into their account which does not hold their latest account status (active membership, roles, parent child relationship) this could cause various issues and confusion. You may come across the following examples: 

User receiving 'Access Denied' message when selecting court booking on the site;

Please be aware that a user can log into ClubSpark and the venue in multiple ways. When a user registers with the venue, they can register direct with Clubspark or they can sign up using one of the following - FaceBook, LTA or Gmail. What a user must remember, once they have registered using one of these methods they must log in using the same method every-time. 

If you are unable to book courts, the first step is to check how you are logging in.