FAQs

Once I have booked my court, how do I get access?

Once you have booked your court, you will receive a booking confirmation email.

Your booking confirmation will include a four-digit gate code which you will need to enter on the keypad at the gate.

 

I haven’t received confirmation of my booking or my gate access code. What should I do?

The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up.

Alternatively, please log into your Clubsparks account and check your bookings where you will see the details of your booking, alongside the gate access code.

If you still cannot find your confirmation email or gate access code, contact us at least 3 days in advance of your booking.

 

What do I do if my Pin code doesn't work?

Double-check that you are trying to use the correct gate code for the court and booking. If you are, please check your booking confirmation for further advice.

Are you entering the code within your allocated booking time?  (No more than 10 minutes before or after your booked session).

If the code has been input incorrectly three times the keypad may become locked, and you will need to wait one minute before trying again.

 

How do I access the court once I've entered my Pin code correctly?

Once the code has been entered correctly the gate will release and can now be pushed open to enter.  In some instances the gate may stick in these instances pull the gate slightly towards you before pushing it open.

 

I think I’ve done everything correctly, but I still have an issue.

Please check you are entering the pin code correctly.

If the gate does not open, however you heard the two tones, please try entering your pin code and lifting the handle "upwards".

Please allow at least 30-60 seconds for the gate system to reset before retrying.

Unfortunately we may be unable to immediately help you gain access, however please report any difficulties encountered: call 0121 704 8000 or email connectcc@solihull.gov.uk

 

How do I cancel a booking?

  1. Go to the correct venue "book a court" page 
  2. Log into ClubSpark (top right-hand corner) 
  3. Click on your name (top right-hand corner) 
  4. Click "My Profile"
  5. Click "Manage Bookings" 
  6. Find the booking and click "Cancel"