Troubleshooting
Gate Access FAQ’s
- Depending on the location of the tennis court, you will be required to enter either a 4 or 6 digit code to gain entry. e.g 1234 or *123456
- 6 digit codes are always preceeded by an asterix *
- The code will only work during the time of your booking slot, you will not be able to gain entry before or after this time
If the gate does not open and you have followed the steps above, please continue to the steps below to help troubleshoot the issue.
Keypad/Gate Lights Guide
1) Check the booking has been made for the correct time and date, you are at the correct court/gate and that the code matches your confirmation email for the booking.
2) The lights on the keypad can indicate any errors with inputting the code:
a. A blue light indicates that an entry code is correct. The gate should open.
b. A red light indicates that an entry code is incorrect. Make sure the * key has been pressed at the start of the code.
3) If the issue reoccurs, please contact us at parkssportsbookings@lambeth.gov.uk. If you are able to attach a short video of the keypad in use to display the issue, it may help us to identify and resolve the problem more quickly.
Keypad/Gate Sound Guide
1) Two quick beeps (with a blue light displayed) signals the code has been input correctly.
2) A short tone (with a red light displayed) signals the code has been input incorrectly.
3) A long tone (with a red light displayed) signals the code has been input incorrectly three times. The keypad has now been locked, and the user will have to wait one minute before trying again.