Frequently Asked Questions
Frequently asked questions
When are the courts open?
- All courts are either on a summer or winter schedule
- Summer hours are 6am till 9pm (Apr - 31st October)
- Winter Hours are 8am till 4pm (Nov - 31st March) - although daylight hours may restrict play at certain times.
Some courts may be booked for coaching activities or events.
Do I have to be a resident of Walsall to play?
No, everyone is welcome, although other borough tennis passes will not apply to Walsall courts
I only want to play once or twice, what can I do?
We offer casual Pay as you Play tennis charged at £3 per court per hour (Peak), and £2 per court per hour ((Off Peak). Additionally there are stioll some free to access court times.
Simply register, book and pay for your court.
Am I entitled to a concessionary rate if I am in receipt of benefits?
There are no concessionary rates.
How many sessions can I book per day?
Pay and Play players may make one booking up to two hours per day, subject to a maximum of six hours in total per week. These can be booked 7 days in advance.
Annual Tennis Pass Holders may make 5 bookings per week up to two hours of play per day, subject to a maximum of 10 hours in total in a 7 day period.
Once I have booked my court, how do I get access?
Once you have booked your court, you will receive a booking confirmation email.
Your booking confirmation will include either a four or six-digit gate code which you can then enter on the keypad at the gate. It is always useful to have your booking confirmation handy for inspection purposes.
I haven’t received confirmation of my booking or my gate access code. What should I do?
The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up.
Alternatively please log into your Clubsparks account and check your bookings where you will see the details of your booking, alongside the gate access code.
If you still cannot find your confirmation email or gate access code, email healthyspaces@walsall.gov.uk in advance of your booking.
What do I do if my Pin code doesn't work?
Double-check that you are trying to use the correct gate code for the court and booking. If you are, please check your booking confirmation for further advice.
Are you entering the code within your allocated booking time? (No more than 10 minutes before or after your booked session).
Please make note of your pin code to access the courts, Some may include either a 4-digit or 6-digit pin code, they may also include the star key.
What do the tones/sounds mean on the keypad?
Two short tones (with a blue light displayed) signals that the code has been input correctly.
A short tone (with a red light displayed) signals that the code has been input incorrectly.
A long tone (with a red light displayed) signals that the code has been input incorrectly three times. The keypad has now been locked, and you will need to wait one minute before trying again.
I think I’ve done everything correctly, but I still have an issue.
Please check you are entering the pin code correctly.
If the gate does not open, however you heard the two tones, please try entering your pin code and lifting the handle "upwards".
Please allow at least 30-60 seconds for the gate system to reset before retrying.
If you have followed all these steps and are still unable to open the gate please email healthyspaces@walsall.gov.uk or call 01922 650465 - Please note if a member of staff is not available, please leave a message.
Can I make a booking for coaching purposes?
Only coaches appointed by Walsall Council are authorised to deliver coaching activities on the courts.
Can I hire equipment?
Unfortunately, we do not offer that facility for personal bookings.
How do I cancel a booking?
Visit our bookings page to cancel.
Cancellations made within one hour of the court booking will not be eligible for a refund or transfer.
No cash refunds will be given. For Pay to play a refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method.)
If I see damage to the courts or anti-social behaviour who should I tell?
PLease report to Healthy Spaces team by email healthyspaces@walsall.gov.uk or call 01922 650465.