Booking Terms and Conditions

Booking Terms and Conditions

At We Are Tennis - Wargrave we are committed to the safety and well-being of customers, players and spectators at our playing venue.  If you have any comments or concerns about the venue where we operate, our coaches or any other aspect of our service, please let us know at wearetennis@wargravetennis.com.

Terms and Conditions

  • Booking for coaching sessions should be made online in advance at https://clubspark.lta.org.uk/WATennis
  • Coaching sessions must be booked in the name of the player and are non-transferable to anyone else. 
  • Places on our coaching programmes are subject to availability and are sold on a first come first served basis.  We do not have a priority booking system for players on group coaching courses.
  • If a player misses a session without notice we are unable to offer a refund, credit or make-up session unless there are exceptional circumstances e.g. an injury confirmed by a doctor’s note. Please note that classes missed due to illness as a result of Covid-19 or other pandemics or any isolation or quarantine measures as a result of these will not be refunded. If notice is provided, we will try to offer an alternative session. However, this offer is due to availability and we cannot guarantee we will have an alternative session for you.
  • Players booking and attending a coaching session are assumed to be fully fit.  If this is not the case, the player or their guardian must inform the coach at the outset of the lesson in advance of any medical condition or disability  which may be relevant to the coaching session.  This should also be recorded in advance on the player's ClubSpark profile. We must also be notified of any change or deterioration of any such medical condition or disability.  We will keep this information confidential and handle such issues with discretion.  We will always try to include any such individuals within out coaching programme wherever possible.  If players attend with any Covid symptoms, we reserve the right to refuse entry to the class. 
  • Junior players must have on their ClubSpark profile an emergency contact number which is relevant to the time of the lesson, so that a parent or guardian may be contacted in the event of an emergency.
  • Players bringing any medical equipment to their lesson must indicate to the coach at the outset of the lesson the location of the medical equipment so it can be located quickly and easily in the event of an emergency.
  • We Are Tennis reserves the right to refuse entry onto a coaching course, or advise a more appropriate session if any participant is found not to be of the appropriate age/ability for the group.
  • On booking a group coaching course, players will receive a booking confirmation listing the classes which have been booked.  We reserve the right to amend these classes but will refund any individual classes that are cancelled.
  • Upon booking a coaching course or holiday camp with We Are Tennis, you are providing us with permission to take promotional photography for marketing use. These photographs may be used on flyers, posters and social media. If you wish not to appear in our marketing photography, please inform us via email.

Cancellation Policy

  • Any withdrawl of a group coaching course must be made in writing by e-mail to wearetennis@wargravetennis.com and be received within a minimum of 5 days of the commencement of the course.  Verbal cancellations will not be accepted.
  • Withdrawl of any group coaching course made within the time period above will be refunded in full, less a £10 administration fee. No refunds or credits are available after that date, other than in exceptional circumstances. We are unable to accept replacements in lieu of your booking.
  • If you or your child is absent from a session for a reason other than We Are Tennis having cancelled the session, you are choosing to forfeit the time. If you let us know via email at least 24 hours before the session that you or your child cannot attend a session, we will attempt to offer an alternative session, however, we cannot guarantee this.
  • In the event that you wish to cancel and switch onto another course on the programme, subject to availability, We Are Tennis may allow you to transfer your booking to another programme.  
  • We Are Tennis reserves the right to cancel a course or a session if it is undersubscribed or due to the unavailability of a coach.  If a coaching session or programme you have booked on is cancelled because it is undersubscribed or a coach becomes unavailable and no alternative can be found, we will suggest alternative arrangements and/or offer you a full refund.
  • We Are Tennis reserves the right to cancel a session due to bad weather conditions. We will try to provide as much notice as possible, however, the weather can be unpredictable and a session may be cancelled for bad weather at short notice. In this instance, we will suggest an alternative course, provide credit towards future bookings, or issue a refund of the session.

Holiday Camps

  • All bookings are made again via ClubSpark.  Payment is regarded as acceptance of these terms and conditions.  
  • There will be no refund for cancelations less than 48 hours before the event. A credit for future camps will be issued if cancelation is made prior to 48 hours before the start of camp.
  • In rare and exceptional circumstances, such as extreme bad weather, or coaches unexpectedly unavailable, We Are Tennis may have to cancel a camp.  In this event we will try to give those booked onto the camp as much notice as possible and will offer an alternative course if one is available, or a full refund if preferred.