West Beach Tennis

General

How do I book a court or course?

You can search, book and pay in a few easy steps - meaning there’s no need to phone or wait around for a court to become free. Keep track of your bookings in one place and get all the info you need to plan your visit.

What payment methods are available?

Payment for court bookings can be made via Stripe, which supports Visa, Mastercard and American Express. Additional information can be found here.

What is ClubSpark?

ClubSpark is a tennis booking platform and online tennis venue management tool designed to make it easier for tennis clubs, coaches and other tennis court operators to manage their venues and courses.

Do I need an LTA/ ClubSpark account?

Yes, to make a booking you will require an account to be set up with the LTA or ClubSpark. It’s quick and simple to do.

How do I set up an LTA /ClubSpark account?

Once you have selected a court or course to book, the LTA Rally app will prompt you to set up an account, or you can also set up an account via the ‘sign up’ link at the top of the LTA Rally homepage.

Can I invite others to play?

You can forward on your booking confirmation to friends you wish to play with. There are future plans in development to allow players to search for and invite players to play through the LTA Rally system.

What facilities are at West Beach Tennis?

Public toilets can be found on site, along with drinking water. 

Will I be able to borrow equipment at the venue?

Unfortunately, at this time we are unable to offer equipment. 

There is no availability at West Beach Tennis, what do I do?

You could increase the date and time range selected to find the nearest available slot. Alternatively, you could try searching in a different nearby location.

How far in advance can I make a booking?

You can book a court up to 7 days in advance of the desired booking slot.

Managing my booking

How do I know if my booking has been confirmed?

You will see an on-screen confirmation that your booking has been successful, and you will also receive a confirmation booking email to the email address provided.

How do I edit my booking?

You can login to your account at any time to amend or cancel your booking. Go to ‘Upcoming bookings’.

How do I cancel my booking?

You can login to your account at any time to amend or cancel your booking. Go to ‘Upcoming bookings’.

Can I make a repeat booking?

You can login to your account at any time to make a booking. Go to ‘Previous bookings’ and follow the on-screen instructions.

Will I receive a refund if I cancel my booking?

As long as you cancel your booking within the cancellation time frame then you will receive a full refund.

What is the refunds policy?

The cancellation time is 24 hours before your booking. 

How do I update my contact details?

You can login to your account at any time to edit or update your contact details. Go to ‘My Account’.

How do I change my password?

You can login to your account at any time to change your password. Go to ‘My Account’.

Issues with my booking

I’m having difficulties logging in to my account, what should I do?

If you are using the LTA login and are experiencing difficulties. You can receive a reminder of your LTA username or reset your LTA password. If you require further assistance, please contact the LTA Customer Services Team via their web contact form.

I haven’t received confirmation of my booking

Please make sure to check the junk folder for the email account provided when you signed up. If you still cannot find your confirmation email, please contact the LTA Customer Services Team via their web contact form with the venue and booking details, or alternatively contact the venue itself.

I have not received the gate access code for the court I booked, what do I do?

The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up. If you still cannot find your confirmation email or gate access code, please contact the LTA Customer Services Team via their web contact form with the venue and booking details, or alternatively contact the venue itself.

Someone was on my selected court, what do I do?

Please refer any players on your court booking, and show them your booking confirmation. 

I’m not satisfied with the standard of the court/facilities, how do I register a complaint about the venue?

Any complaint regarding the standard of a venue’s courts or facilities will need to be made directly to the venue.

How do I report a health or safety issue?

Any issue related to a venue’s courts or facilities will need to be made directly to the venue.