When are the courts open?

Courts are open every day from 9am, closing time may vary seasonly.

Once I have booked my court, how do I get access?

Once you have booked your court, you will receive a booking confirmation email.

Your booking confirmation will include a 4 digit gate code that you should enter on the keypad at the gate. It is always useful to have your booking confirmation handy for inspection purposes. 

I haven’t received confirmation of my booking or my gate access code. What should I do?

The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up. 

Alternatively please log into your Clubspark account and check your bookings where you will see the details of your booking, alongside the gate access code.

If you still cannot find your confirmation email or gate access code, email clerk@cuxtonparish.gov.uk in advance of your booking.

What do I do if my PIN code doesn’t work?

Check your booking is on the correct day and time.

Are you entering the code within your allocated booking time? (No more than 10 minutes before or after your booked session).

If you have followed all these steps and are still unable to open the gate please email clerk@cuxtonparish.gov.uk for further advice.

What do the tones/sounds mean on the keypad?

Two short tones (with a blue light displayed) signals that the code has been input correctly.

A short tone (with a red light displayed) signals that the code has been input incorrectly.

A long tone (with a red light displayed) signals that the code has been input incorrectly three times. The keypad has now been locked, and you will need to wait one minute before trying again.

Can I make a booking for coaching/ club purposes?

If you would like to use the facility for coaching or club use, please contact clerk@cuxtonparish.gov.uk.

Can I hire equipment?

Nets / goals will be provided, but customers must suppply their own balls / raquets.

How do I cancel a booking?

Bookings can be cancelled via your email confirmation or via your profile once logged into ClubSpark.

Cancellations made within 24 hours of the court booking will not be eligible for a refund or transfer. 

No cash refunds will be given. For Pay to play a refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method.

Why will residents have to pay a fee to use the tennis courts?

The Council has an obligation to maintain tennis courts at high standards for players to enjoy the game safely. 

Tennis court maintenance costs need to be managed carefully to ensure the facilities are sustainable for the future. The income from booking fees will contribute towards the maintenance and future investment into the site. 

Will there still be any free tennis opportunities?

Yes, in the future we hope to offer Free Park Tennis sessions, with equipment provided. More details to follow. 

Further Information

This FAQ page will be updated accordingly with any further information.

If you have any further questions which have not been covered, please contact clerk@cuxtonparish.gov.uk so we can update this page accordingly.