Welfare Officer

Welfare Officers

The Welfare Officer is responsible for promoting safeguarding within their venue and working with others to ensure a safe and inclusive environment is achieved The Welfare Officer must not be a member of the venue’s coaching team and should not be related to a member of the coaching team (for example, their spouse).

The Welfare Officer should be someone over the age of 18.

Main duties include:

• Work with others in the club to promote safeguarding, diversity and inclusion and ensure compliance with the LTA’s minimum standards for venue registration

• Work with others in the club to ensure safeguarding and diversity and inclusion information, including policies, reporting procedures and details of the venue Welfare Officer are visible and available

• Work with others in the club to promote the venue’s Code of Conduct(s)

• Ensure safeguarding and diversity and inclusion is on the agenda at committee meetings

• Act as the first point of contact for all children and adults where concerns about welfare, discrimination, poor practice or abuse are identified

• Work with the LTA Safeguarding Team when concerns arise within the venue

• Maintain contact details for the LTA Safeguarding Team and key statutory agencies

• Contact the Local Authority children’s or adults’ social care teams and the police about concerns where appropriate

• Work with the LTA Safeguarding Team to facilitate audits of the venue in relation to the minimum standards

• Work with the Committee/Management and LTA to facilitate the completion of any action plan to address the results of an audit

• Work with others in the venue to ensure the relevant people at the venue have completed a satisfactory criminal records check Skills and traits

• Tactful and discrete

• Able to resolve conflict

• Engaging and supportive

• Approachable and trustworthy

• Good listener and friendly

• Caring and understanding

• Professional and helpful Training

• Safeguarding and Protection in Tennis (or another course approved by the LTA) – required

• Time to Listen – required

• Yearly updates – optional Key relationships

• Chairperson and management committee

• Coaches

• Volunteers at the venue

• All members – junior and senior, plus parents/carers of junior members Time commitment

• Attendance at key venue events, such as open days and junior competition

• Attendance at management committee meetings Criminal records check

• Essential for this role – see here for more information


Carlisle Park Tennis - Welfare Officer (Top Picture)

Name: Odele Richardson

email: odele1711@hotmail.co.uk

Mob: 07929 051 607

About: 'I have lived in the borough of Richmond all my life.  I am a foster carer and work part time as a lunch time supervisor in two local hampton schools.  I also walk my dog every day in Carlisle Park'.  Please feel free to contact me if you have welfare concerns'.


Wycombe House Tennis Club - Welfare Officer

Name: Ruth Williams 

email: ruthwilliams642@btinternet.com

Mob: 07958 444 107

About: 'I have been a member of Wycombe House Tennis Club since 1995, as has my husband Alan.  Our sons Zak and Jake are also active club members playing whatever the weather.  As a Welfare Officer I am responsible for creating a safe and inclusive venue for everyone.  I am the main point of contact for all members to report any concerns relating to safeguarding issues and will work closely with the LTA to resolve any such issue raised. 

Any concerns will be dealt with in a confidential and sensitive manner.  I am receiving ongoing training from the LTA with regards to this role, however, I am very clear about Safeguarding & Protection protocols having been a member of 1st Osterley Scouts for many years and in my profession as a specialist local Maths leader and as a School Governor.