Privacy Policy
Privacy Policy – Hollybush Padel Centre
Last updated: May 2026
Hollybush Padel Centre (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you use our services, including court bookings, coaching, memberships, events, and our website operated via Clubspark.
1. Who we are
Hollybush Padel Centre
Hollybush Recreation Ground
Sevenoaks, Kent, United Kingdom
We are the data controller responsible for your personal data.
2. Information we collect
We may collect and process the following information:
- Name
- Email address
- Telephone number
- Payment and booking information
- Account login details (if applicable via booking system)
- Coaching or programme participation details
- Communication preferences
- Any information you provide when contacting us
We may also collect technical data such as IP address and website usage information via our booking platform.
3. How we use your information
We use your personal data to:
- Process and manage bookings and payments
- Provide coaching, events, and services
- Communicate booking confirmations and updates
- Manage memberships and customer accounts
- Send important service-related information
- Improve our services and customer experience
- Comply with legal and regulatory obligations
We will never sell your personal data.
4. Legal basis for processing
We process your data under the following lawful bases:
- Contract – to provide services you have booked
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
- Consent – for marketing communications (where applicable)
5. Marketing communications
We may occasionally send you information about:
- Coaching programmes
- Events and social sessions
- Club updates or offers
You can opt out at any time by clicking unsubscribe in emails or contacting us directly.
6. Sharing your information
We may share your data with trusted third parties where necessary, including:
- Booking system providers (e.g. Clubspark)
- Payment processors
- Coaching staff and contractors working on our behalf
- IT and website service providers
All third parties are required to handle your data securely and in accordance with data protection law.
7. Data storage and security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
Your data is stored securely within our booking and administration systems.
8. Data retention
We retain your personal data only for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Maintain accurate financial records
9. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time (for marketing)
To exercise any of these rights, please contact us using the details below.
10. Cookies and website tracking
Our website may use cookies and similar technologies to improve user experience and analyse website usage. You can manage cookie settings in your browser.
11. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Hollybush Padel Centre
Sevenoaks, Kent
email info@hollybushpadel.com