Frequently Asked Questions
Frequently Asked Questions
Do I need to be a resident of Calne to book a court?
No, everyone is welcome to book and play.
When are the courts open?
Summer (May to September) – 9.00am-9.00pm
Winter (October to April) – 9.00am-5.00pm
There are different opening hours depending on the time of year. The “Summer” opening hours run from the beginning of May to the end of September – 9.00am to 9.00pm, so the last booking of the day is 8.00pm-9.00pm. The “Winter” opening hours run from the beginning of October until the end of April – 9.00am to 5.00pm, so the last booking of the day is 4.00pm-5.00pm.
Are the courts floodlit?
No, neither of the courts is floodlit. Bookings can only be made during times when daylight will allow play, although players are responsible for taking a sensible approach to this on unusually dark days or during bad weather.
How much does it cost to book a court?
The courts are currently free of charge until April 2026 when charging will be revieved.
How far in advance can I book a court?
You can book a court up to ten days in advance.
Can I cancel a court booking?
You can cancel a court booking up to 24 hours in advance of the booking. Any appropriate refund will be automatically arranged.
What if I have trouble making a booking?
If you experience problems when trying to make a booking, please contact Calne Town Council during normal office hours.
I don’t have access to a computer – how can I book a court?
At the moment, you can only book a court online. If you do not have access to a computer, we will be happy to make this booking for you at the Bank House, The Strand, Calne, SN11 0EN. You will need to come into the office during opening hours to allow us to help you with this.
How do I access the courts?
With our SmartAccess gate system, you will be provided with a four digit code in your booking confirmation email.
What if I have trouble accessing the court with the PIN code?
Double check your booking confirmation email/message to ensure you are using the correct PIN code - although this seems obvious, entering the wrong code does happen! Ensure you are only attempting to enter the code a couple of minutes before your booking time. If none of the above work, contact Calne Town Council for assistance. If you are experiencing problems outside of normal office hours, you will need to wait until the office re-opens. We will be happy to process any appropriate refunds at that point.
Who manages and maintains the courts and the booking system?
The courts are managed and maintained by Calne Town Council and the booking system is run through ClubSpark.
How do I report a problem with the courts?
Please contact Calne Town Council to report any problems with the courts.
How does Calne Town Council handle safeguarding?
Calne Town Council has a trained Safeguarding Lead and a Safeguarding Policy which can be accessed via it's website.
However, if you see or hear anything that leads you have immediate concerns regarding someone’s welfare, you should contact the Emergency Services on 999.
What are the toilet opening hours?
There are currently no toilet available but there are plans to introducing them soon as part of wider enhancements of The Recreation Ground.
What are the car park opening hours?
The car park is free to use and is located by Calne Bowls Club, the car park can be accessed 24/7.
The tennis courts are approximately 250m walk from the car park.
How can I contact Calne Town Council?
Please see the below details on how to contact Calne Town Council and for their office hours.
Phone: 01249 814000
Email: calne@calne.gov.uk
Address: Bank House, The Strand, Calne, SN11 0EN
Opening Hours: 09:30 - 14:30 Monday to Friday