Booking Policy

All bookings for WPTA must be made in advance and are non-refundable. Refunds for class cancellations or changes in schedule are made at the discretion of the coaching and management team. If you have issues attending a class then please email us directly and we can look into the situation for you on a case by case basis. 

Weather Policy

In the event of poor weather conditions or extreme heat, a coached tennis session may be cancelled.  The decision on whether to cancel a session for health and safety reasons will be taken by the Coach responsible for that session.  

Some sessions will go ahead in bad weather so please wait for contact from one of our coaching team for any decision to cancel a class. Players not turning up based on their own decision not to play will waive their rights to a refund or credit. 

If the Coach decides that a session needs to be cancelled before the session begins, or before the end of 20 minutes into that session, a make up session will be offered. In the event of such a cancellation, you will be contacted by email or text using the contact details you have provided to us and we will suggest an alternative time for your make up class. WPTA will aim to ensure that all classes that are cancelled are given a suitable chance to be replaced but we cannot always deal with excpetions if players are not able to attend our make up classes. Please aim to be as flexible as possible to make the best use of your class booking if a cancellation is necessary. 

Weather Safety Code

Live Love Sport Ltd recognises the importance of protection against the potential harmful effects of the sun as well as the rain! While this is relevant to all players, it is particularly important for our junior members.

We recommend following these guidelines for hot weather which is enforced by our onsite coaching team. 

• We recommend the use of SPF30-50+ sunscreen 
• All children should bring water bottles and should be encouraged to drink regularly
• Look out for signs of heat exhaustion - fatigue, dizziness, headache, nausea or hot, red and dry skin
• All players should wear hats or caps to play in hot weather 

Cancellation Policy for Private Lessons:

• Please allow 24 hours for all cancellations. Shorter notice time will incur the full charge for lessons including the court charge.
• We will not be able to offer refunds due to absences unless with a written doctors note explaining a specific, re-occurring illness or injury. Please email us with any situations that you would like consideration for in this regard. 

Cancellations due to coach illness or absence will be dealt with via a make up sessions but we reserve the right to combine classes in these circumstances. Thanks