Terms and Conditions

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2) Our details

The full name of the company is Cartmell Tennis. You can contact us by email at cartmelltennis@gmail.com

(3) Booking of courses

All course bookings are subject to availability.

It is your responsibility to check that you/your player has/have been enrolled for the correct group (squad), and that you are aware of the correct timings and location of this class.

All coaching courses will run for the duration that you have been notified by your coach. Clients will be advised by the coach when the last session of term is, but it is your responsibility to know the duration of the coaching course.

You will be required to provide a current email address to confirm bookings.

We reserve the right to amend any terms and conditions within this document.

(a) Juniors (18 and under)

All group (squad) bookings must be confirmed by Cartmell Tennis by email or whatsapp. To book onto a group (squad) we need the player’s name, DOB, school, address, any medical condition, allergy, or special needs info, parent’s full name, mobile number and email address. This information is needed at least 24 hours before the time of the squad and a confirmation from Cartmell Tennis to have been received by parent before the player can attend the squad.

You must also notify us of any change or deterioration of any such medical condition, allergy or special needs. We will keep this information confidential and handle such issues with discretion. It is our policy to include any such individuals within the scheduled squads wherever possible, but we reserve the right to refuse the booking if we are regrettably unable to accommodate the needs of the individual on our squads.

Permission for children to go home alone must be given in writing. If written permission is not received and contact cannot be made with parent/guardian, we will keep the child until they are picked up or contact is made.

We make every effort to ensure that the details on the website or in flyers are correct but we reserve the right to amend any errors at any time and will inform you of any changes.

When making a booking, it is your responsibility to ensure that any course participant is the correct age for that course. We reserve the right to refuse entry to a course if any participant is found not to be of the correct age, or is unable to complete a course due to being in the incorrect age group. In these circumstances there will be no refund;

Payment for the squads needs to be made in advance for the relevant  block otherwise the player will not be able to join the squad.

(b) Adult groups

Group sessions must be paid for before the course starts. If paying on the day the payment needs to be paid on the day of the session you attended. 

(c) Individual lessons

These can be arranged at any time subject to availability, but to best guarantee a booking it should be made at least 24 hours in advance.

Lessons can take place at venues Cartmell Tennis coaches at, public courts or home courts. For public or home courts there might be an additional travel charge will be agreed at time of booking.

If a lesson needs to be cancelled, please try to give as much notice as possible. If more than 24 hours given, then there is no cancellation charge. If less than 24 hours notice given, the full cost of lesson may be payable if we had turned away alternative lessons for yours, otherwise we will not charge a cancellation fee if possible.

(4) Payment for courses

Payment for junior squads needs to be made in advance of the squad starting and by the date given we generally invoice in half term blocks.

Payment can be made by cash, cheque, bank transfer, online payment (credit card) as per instructions in the invoice email.

(5) Cancellation of courses

(a) All cancellations must be made in writing, by letter or email (not by text or voicemail), and be received a minimum of seven days before the course begins. Verbal cancellations will not be accepted. On cancellation of a course booking up to seven days or more prior to the first session, a refund will be given less £15 administration fee. No refunds will be available after that date. We are unable to accept replacements in lieu of your booking. We can give credits;

(b) We reserve the right to cancel courses one week in advance of the start date in the unlikely event of insufficient numbers. A full refund will then be given.

(c) Changing from one course is free of charge if there is availability in target group and moving will not reduce numbers too much from source group.

(6) Bad Weather Policy

Please bring protection from showers/sun as our general policy is that courses will go ahead unless there is persistent heavy rain, high winds or snow makes the courts unplayable. Any injury incurred while taking part in activities on damp or wet courts is your responsibility. If in doubt, please check your whatsapp group.

In the rare event that a session is lost to rain during a course, we will offer a credit against the next term’s course fees.

(7) Adult and Junior Tennis Course Bookings

Places on courses are subject to availability and can only be reserved by Annabelle and Michael

We reserve the right to make changes, including price, content, description, terms, reasonable location, etc. at any time without notice.

A decision regarding weather conditions is made 30 minutes before the start time.

(8) Lateness in Picking Up.

We have the right to remove any children whose parents are late picking more than once on a course. In these circumstances no refund will be issued.

(9) Damages, Loss and Injury

Damage caused whilst on Cartmell Tennis courses is chargeable to the offender(s). To the extent permitted by law, Cartmell Tennis will not accept responsibility for any death or injuries incurred during play at any of the coaching sites in any weather/ground conditions. Cartmell Tennis accepts no liability for damage to, or loss of, any property or articles or things whatsoever, placed or left at any of the coaching site by any person or organisation.