Adult coaching

Terms and Conditions

Terms and Conditions

Ace Coaching Terms and Conditions

 

Definitions:
We – Ace Coaching
You/Your/Our – Our clients

 

Bookings:

At Ace Coaching, we require you to reserve Your place on our courses by booking online. Go to our website and follow the booking links.

 

Booking Conditions:

  • All course bookings are subject to availability.
  • All courses are subject to the club rules of the venues we operate in.
  • It is Your responsibility to make sure you have the correct membership of the venue the course operates in. 
  • Bookings are refundable up to 14 days after purchase from Ace Coaching / OR 7 days into the start of term. Booking fee cannot be refunded. 
  • You will be required to notify us of any medical conditions for anyone participating on our courses.
  • You will require a current email address to confirm bookings.
  • We reserve the right to amend any terms and conditions within this document.

 

Payment:
You must book and pay in full for the course you wish to attend. Once payment is received unless you are contacted by a member of staff your place is confirmed. There are two ways to pay for Ace Coaching courses:

  • Online (preferred)
  • Bank transfer (please email us)

Please note:  We do not store credit card details nor do we share customer details with any 3rd parties

 

Payment Guarantees:

Once registered on one of our coaching courses We can guarantee:

  • You are assured of Your place for the duration of the term.
  • The appropriate court space and equipment will be provided.
  • The coach will provide a safe learning environment to the best of their ability.
  • Ace Coaching will provide any relevant feedback to clients.

 

Cancellation Policy

  • If coaching is cancelled due to bad weather, we will arrange catchup classes for you to attend. 
  • In some instances lessons may be cancelled due to bad weather after the lesson has begun. If less than 30 mins has been completed then we will arrange catchup classes for you to attend.
  • Ace Coaching reserve the right to cancel any session that is undersubscribed. If this occurs you will receive a full refund, unless you can move to an alternative day.
  • Any session cancelled due to coach unavailability will be refunded at the end of the term
  • Coaching will only be cancelled if the weather is deemed to be unsafe

 

Adult Catch-ups

  • If you miss a lesson due to absence you are welcome to attend a catchup class if arranged with the coach
  • You can attend up to 3 catchup classes per term
  • Catchups cannot be rolled over into a new term

 

General Over & in Policies:

  • Ace Coaching can accept no responsibility for loss, theft or damage to any personal items whilst on our courses.
  • You should wear appropriate tennis or sportswear to coaching sessions.
  • Only recognised non marking tennis shoes may be worn at Ace Coaching sessions.
  • You are responsible for arriving on time for each coaching session. 
  • Any aggressive actions (verbal/physical) towards our coaches, employees or clients will not be tolerated.
  • We reserve the right to decline access to anyone who does not comply with our policies. You will have no right to a refund in this case.