Our Terms and Conditions for Holiday Camps
On joining a camp, you agree to abide by our Club policies, including our Code of Conduct and On Court Safety Policy. We reserve the right to decline attendance to anyone who does not comply with our policies. There will be no right to a refund in this case.
We reserve the right to cancel any camp that is under-subscribed. If this occurs we will issue a full refund.
Players are advised to wear suitable, non-slip shoes whilst playing tennis. Black soled shoes that can cause marks are not allowed on courts. Cocks and Hens Cambridge Tennis can accept no responsibility for injury, loss, theft or damage to any personal items.
The Club has a qualified Welfare Officer who ensures that all members of our coaching team are appropriately qualified and we always use references and background checks. We will ensure that all of those working with children are following the LTA code of conduct for people working with children in tennis.
Any aggressive actions (verbal or physical) towards our coaches, service providers, volunteers, members or clients will not be tolerated.
BEFORE THE CAMP STARTS
Parents/carers must inform the Club of any medical condition, disability, or medication taken by their children which may be relevant to the child’s safety on the tennis court. We will keep this information confidential and handle such issues with discretion.
No refunds will be given for missed days.
DURING THE CAMP
Delivery and collection of children
It is the parent’s/carer’s responsibility to be on time for collecting children and communicating any changes in pick-up methods to us.
Children under 12 must be delivered to their designated coach and must not be left unattended at any time. If parents are not remaining on site, they must return promptly at the end of the camp session, to prevent coaches being late for their next appointments. The coach and parents must adhere to the collection time.
If a parent returns late, responsibility for the junior remains with the coach.
If a parent is late and has not arrived in time for the coach to leave the site for an appointment elsewhere, efforts must be made by the coach to contact the parent, and leave a message. Preferably at least 2 adults, deemed by the delayed coach to be suitably responsible adults, should be sought from those attending the Club at the same time, to care for the junior temporarily, and the parent informed of the arrangement first by phone call then by text if necessary. The Welfare Officer or Assistant Welfare Officer will also be informed, who will make an official report of a concern for the child's wellbeing to the appropriate authority.
Unplayable Weather Policy
Once a child is at the camp, regardless of weather conditions, the collection time will be the end of that session. If conditions are not fit for tennis, then other activities will be arranged.
If a coach is unavailable for any reason, the Head Coach will attempt to find another appropriately qualified coach before they cancel the camp. In the event of cancellation, the coaching staff will endeavour to notify you as soon as possible and offer a refund for the days missed.
Parents should not be on the court during a camp session unless specifically invited by the coach.
Verbal or visual instructions from the courtside are not allowed, because it can be detrimental to the camp for the players and coaches.