GENERAL

On joining a course, you agree to abide by our Club policies, including our Code of Conduct and On Court Safety Policy. We reserve the right to decline attendance to anyone who does not comply with our policies. There will be no right to a refund in this case.

We reserve the right to cancel any course that is under-subscribed. If this occurs we will issue a full refund.

Players are advised to wear suitable, non-slip shoes whilst playing tennis. Black soled shoes that can cause marks are not allowed on courts. Cocks and Hens Cambridge Tennis can accept no responsibility for injury, loss, theft or damage to any personal items.

Safeguarding

The Club has a qualified Welfare Officer who ensures that all members of our coaching team are appropriately qualified and we always use references and background checks. We will ensure that all of those working with children are following the LTA code of conduct for people working with children in tennis.

Any aggressive actions (verbal or physical) towards our coaches, service providers, volunteers, members or clients will not be tolerated.

BEFORE THE COURSE STARTS

Membership

Our courses are open to all members and some to Non Members.

Medical conditions

Parents/carers must inform the Club of any medical condition, disability, or medication taken by their child(ren) which may be relevant to the child’s safety on the tennis court. We will keep this information confidential and handle such issues with discretion.

Payment Policy:

Payment must be made at the time of registration to a coaching course and before any attendance. Registration must be made using clubspark. 

Details of prices, term dates and all necessary information are available on the coaching page of our website. Should you decide to become a member of the club after signing up as a non member, you can cancel your booking and reapply with the member rate up until the first session of the course and as long as there is a space available. The termly fee cannot be reduced due to weeks absent. 

An individual can trial any suitable course except team coaching for free if there is space available and the session is appropriate. However if the course reaches capacity before an individual has signed up then the place would not be available.

Late joiners may also participate in free trial sessions.

Refunds

No refunds will be given for missed classes. However, if before the end of week 2, a player leaves the course, a full refund will be given.

Private lessons

Only coaches approved by the Club may offer private lessons at the Club and it is expected that they will adhere to all Club policies. Cocks and Hens Cambridge Tennis accepts no liability for private lessons. The Terms and Conditions for these are a matter for agreement between the individual and the coach concerned with up to a maximum of 3 players for a private lesson agreed in advance by the Head Coach.

Coaches must send the names of all who are receiving private lessons to the Club manager who will check against the membership list. The Club has a right to limit the number of non-members who are receiving coaching.

Non-members can have private lessons for a term without being a member first and without paying a court fee but then after that point they must pay the hourly guest fee of £5 directly to the Club before the start of the lesson or join as a member.

DURING THE COURSE

Delivery and collection of children 

It is the parent’s/carer’s responsibility to be on time for collecting children and communicating any changes in pick up methods to us.

Children under 13 must be delivered to their designated coach and must not be left unattended at any time. If parents are not remaining on site, they must return promptly at the end of the coaching session, to prevent coaches being late for their next appointments. The coach and parents must adhere to the collection time.

If a parent returns late, responsibility for the junior remains with the coach. After 15 minutes, the Club may at its discretion, impose a fine equivalent to the hourly coaching fee.

If a parent is late and has not arrived in time for the coach to leave the site for an appointment elsewhere, efforts must be made by the coach to contact the parent, and leave a message. Preferably at least 2 adults, deemed by the delayed coach to be suitably responsible adults, should be sought from those attending the Club at the same time, to care for the junior temporarily, and the parent informed of the arrangement first by phone call then by text if necessary. The Welfare Officer or Assistant Welfare Officer will also be informed, who will make an official report of a concern for the child's wellbeing to the appropriate authority.

Unplayable Weather Policy:

Coaches will always endeavour to stay out and continue as scheduled irrespective of the weather.  A decision would be made to stop or cancel a group based on all factors involved in that session.

The coaching staff will endeavour to contact players notifying of lesson cancellation due to adverse weather. Where possible, the team aims to give a minimum of 30 minutes notice of a cancelled lesson. If you do not receive a message notifying of unplayable weather cancellation, your lesson will continue as scheduled. 

If a session runs over half of the designated time and is interrupted due to weather conditions, the session is catagorised as completed so a catch up lesson would not be arranged in this case.

Cancelled or missed lessons

If a coach is unavailable for any reason, the coach of the session will attempt to find another appropriately qualified coach before they cancel the session. In the event of cancellation, the coaching staff will endeavour to notify you as soon as possible.

If a lesson is cancelled, for whatever reason, an attempt will be made to make it up at the end of the course or, if it suits all members of the group, at another time.  No refunds are given due to unplayable weather lesson cancellations.

Refunds due to sessions being cancelled by the coach will be issued at the end of term.

DURING THE LESSON

Parents

Parents should not be on the court during sessions unless specifically invited by the coach.

Verbal or visual instructions from the courtside are not allowed, because it can be detrimental to the session for the players and coaches.

Last updated Jan 2024