Equality and diversity

https://www.richmond.gov.uk/council/how_we_work/policies_and_plans/equality_and_diversity

Make a complaint

https://www.richmond.gov.uk/council/have_your_say/complaints/make_a_complaint

Corporate customer standards

https://www.richmond.gov.uk/council/how_we_work/corporate_customer_standards

Single Point of Access

https://www.richmond.gov.uk/services/children_and_family_care/single_point_of_access