FAQ

Policies

🎾 Please refer to our policies on the tabs above.


Coaching Queries & Contact

🎾 We are here to help find the right coaching for you, please use the course search tools on our Adult & Junior coaching pages. or email us to discuss your specific requirements. The best way to contact us is to send an email to [email protected]. Our inbox is checked twice a day most days and we aim to get back you within 48 hours or sooner. 


How do I book a group class or session ? 

🎾 Use the handy course search tools on our junior coaching page and adult coaching page and use the search filters. 


How do I book an Individual lesson ? 

🎾 Available individuals can be found on the junior coaching page and adult coaching page.


How do I book a holiday camp ? 

🎾 Go to our Holiday Camp page and select the camp you want to book.


What should I wear ?

🎾 Most clients wear tennis clothes or gym/sports kit - basically comfortable clothes that you can run about in.


What shoes are needed ?

🎾 Clean non-marking tennis shoes. Trainers do not support the feet for tennis movement and so are not advised and can cause injuries. For young children non marking trainers are fine. To keep our courts clean, please change into clean, non marking tennis shoes on the court.


How do I find Reed's Tennis School and where can I park ?

🎾 Here are Directions and Parking details.


Can I borrow a racket ?

🎾 Yes we have rackets available in all sizes to borrow. 


Do I need to be a Member ?

🎾 No membership is required, we offer termly, hlaf termly classes or pay as you go sessions. All sessions need to be booked in advance.  


Do I need to have a son or daughter that attends Reed's School ?

🎾 No - anyone can come and join a coaching session at Reed's Tennis School - just book in first, pay and turn up !


Are the class programmes and coaches subject to change ?

🎾 Our Junior & Adult programmes are fixed for the term or half term. We do need minimum numbers for a class to run, if a class is cancelled at the start of term due to low numbers we will suggest an alternative or refund you in full.

🎾 We know coach consistency is important to our clients and we are very successful with building a team of committed Reed’s Tennis School coaches. However if coaches are ill or on holiday other qualified coaches from the RTS team will cover the class. Additionally, circumstances can change which may mean the coach team can change from time to time.


Cancellation of a Session

🎾 In the unlikely event that Reed’s Tennis School needs to cancel a session, the following will happen:

Clients will be credited for the missed session. To inform you of a cancelled session, you will be contacted by email or text using the contact details you have provided on the Clubspark booking service, when you signed up for the class. Therefore it is very important that these details are correct and up to date. The email will come from the address Reed’s Tennis School [email protected].


Refunds

🎾 We do not refund for missed sessions.


Can I use Childcare Vouchers for Tennis Camps ?

🎾 We do not accept Childcare Vouchers at this time.


ClubSpark Queries

🎾 When registering on ClubSpark, please register yourself and then add your child/children as players.

If you have any technical difficulties registering on ClubSpark, please contact the ClubSpark Support Service directly on 020 8247 3857 or [email protected]. They are really helpful and will be able to guide you through registration.


LTA Membership & Opting In for the LTA Members Venue Ballot

🎾 For any queries regarding LTA Membership or opting in for the LTA Members Venue Ballot, please visit https://www.lta.org.uk or call the LTA Services Team on +44 (0)208 487 7000.

 

Stay up to date with information on opening dates for camp and course bookings, new events and classes by subscribing to the Reed's Tennis School Newsletter.