FAQ

Policies

Please refer to our policies on the tabs above.


Coaching Queries

We are here to help find the right coaching for you or your child, please email Chrissie Runnicles to discuss your specific requirements.


ClubSpark Queries

When registering on Clubspark, please register yourself and then add your child/children as players.

If you have any technical difficulties registering on ClubSpark, please contact the ClubSpark Support Service directly on 020 8247 3857 or support@clubspark.co.uk. They are really helpful and will be able to guide you through registration.


Cancellation of a Session

In the unlikely event that Reed’s Tennis School needs to cancel a session, the following will happen:

Clients will be credited or refunded for the missed session.

To inform you of a cancelled session, you will be contacted by email or text using the contact details you have provided on the Clubspark booking service, when you signed up for the class. Therefore it is very important that these details are correct and up to date. The email will come from the address Reed’s Tennis School mail@clubspark.co.uk.


Refunds

We do not refund for missed sessions.