Our Code of Conduct lists the actions and behaviours we expect from our members. You can access a downloadable copy in the main policy page.

All club members and volunteers must agree to:

• prioritise the well-being of all children and adults at risk at all times
• treat all children and adults at risk fairly and with respect
• be a positive role model. Act with integrity, even when no one is looking
• help to create a safe and inclusive environment both on and off court
• not allow any rough or dangerous behaviour, bullying or the use of bad or inappropriate language
• report all allegations of abuse or poor practice to the club Welfare Officer
• not use any sanctions that humiliate or harm a child or adult at risk
• value and celebrate diversity and make all reasonable efforts to meet individual needs
• keep clear boundaries between professional and personal life, including on social media
• have the relevant consent from parents/carers, children and adults before taking or using photos and videos
• refrain from making physical contact with children or adults unless it is necessary as part of an emergency or congratulatory (e.g. handshake / high five)
• refrain from smoking and consuming alcohol during club activities or coaching sessions
• ensure roles and responsibilities are clearly outlined and everyone has the required information and training
• avoid being alone with a child or adult at risk unless there are exceptional circumstances
• take all possible action to avoid being alone with a child in a changing room
• refrain from transporting children or adults at risk, unless this is required as part of a club activity (e.g. away match) and there is another adult in the vehicle
• not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such
• not have a relationship with anyone under 18 for whom they are coaching or responsible
• not to have a relationship with anyone over 18 whilst continuing to coach or be responsible for them
• avoid using mobile phones or any other digital equipment in changing rooms, unless in an emergency
• comply with our Online Safety and Social Media Policy regarding mobile phone use in relation to ensuring young people’s safety.

All adults must agree to:

• be positive and encourage your child and show an interest in their tennis
• use appropriate language at all times
• be realistic and supportive
• never ridicule or admonish a child for making a mistake or losing a match
• treat all children, adults, volunteers, coaches, officials and members of staff with respect
• behave responsibly at the venue; do not embarrass your child
• accept the official’s decisions and do not go on court or interfere with matches
• encourage your child to play by the rules, and teach them that they can only do their best
• deliver and collect your child punctually from the venue
• ensure you explain to your child safe use of shared changing rooms and that they only use these with your permission or supervision
• ensure your child has appropriate clothing for the weather conditions
• ensure that your child understands their Code of Conduct
• adhere to our safeguarding policy, diversity and inclusion policy, rules and regulations
• provide emergency contact details and any relevant information about your child including medical history

All children must agree to:

• be friendly, supportive and welcoming to other children and adults
• play fairly and honestly
• respect club staff, volunteers and Officials and accept their decisions
• behave, respect and listen to your coach
• take care of your equipment and club property
• respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, culture, religion or sexual identity
• not use bad, inappropriate or racist language, including on social media
• avoid using mobile phones or any digital equipment in changing rooms, unless in an emergency
• understand appropriate use of the shared changing rooms
• not bully, intimidate or harass anyone, including on social media
• not smoke, drink alcohol or drugs of any kind on club premises or whilst representing the club at competitions or events
• talk to the club Welfare Officer about any concerns or worries they have about themselves or others