Frequently Asked Questions (FAQs)
When are the courts open?
- King George’s Playing Field is open every day from 8am until the variable advertised park closing times
- Milton Recreation Ground every day from 8am until 9pm
Some courts may be booked for coaching activities or events.
Do I have to be a resident of Swale to play?
No, everyone is welcome.
I only want to play once or twice, what can I do?
We offer casual Pay as you Play tennis charged at £6 per court per hour. Additional charges will apply for floodlights at Milton Recreation Ground.
Simply register, book and pay for your court.
Am I entitled to a concessionary rate if I am in receipt of benefits?
There are no concessionary rates.
How many sessions can I book per day?
Annual household season ticket and Pay and Play players may make three booking up to two hours per week, subject to a maximum of six hours in total per week and two hours per day.
Once I have booked my court, how do I get access?
Once you have booked your court, you will receive a booking confirmation email.
Your booking confirmation will include either a four or severn-digit gate code which you can then enter on the keypad at the gate. It is always useful to have your booking confirmation handy for inspection purposes.
I haven’t received confirmation of my booking or my gate access code. What should I do?
The gate access code is provided within your confirmation email. Please check the junk folder of the email account provided when you signed up.
Alternatively please log into your Clubsparks account and check your bookings where you will see the details of your booking, alongside the gate access code.
If you still cannot find your confirmation email or gate access code, email tennis@swale.gov.uk in advance of your booking.
What do I do if my Pin code doesn't work?
Double-check that you are trying to use the correct gate code for the court and booking. If you are, please check your booking confirmation for further advice.
Are you entering the code within your allocated booking time? (No more than 10 minutes before or after your booked session).
Please make note of your pin code to access the courts, Some may include either a 4-digit or 7-digit pin code, they may also include the star key.
What do the tones/sounds mean on the keypad?
Two short tones (with a blue light displayed) signals that the code has been input correctly.
A short tone (with a red light displayed) signals that the code has been input incorrectly.
A long tone (with a red light displayed) signals that the code has been input incorrectly three times. The keypad has now been locked, and you will need to wait one minute before trying again.
I think I’ve done everything correctly, but I still have an issue.
Please check you are entering the pin code correctly.
If the gate does not open, however you heard the two tones, please try entering your pin code and lifting the handle "upwards".
Please allow at least 30-60 seconds for the gate system to reset before retrying.
If you have followed all these steps and are still unable to open the gate please either email tennis@swale.gov.uk or call 01795 417850 - Please note if a member of staff is not available, please leave a message.
Can I make a booking for coaching purposes?
Only coaches appointed by Swale Borough Council are authorised to deliver coaching activities on the courts.
The annual registration and the pay and play rates are not permitted for this purpose.
Can I hire equipment?
Unfortunately, we do not offer that facility for personal bookings
How do I cancel a booking?
Visit the site booking page to cancel a booking
Cancellations made within six hours of the court booking will not be eligible for a refund or transfer.
No cash refunds will be given. For Pay to play a refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method.)
If I see damage to the courts or anti-social behaviour who should I tell?
Please advise Swale Borough Council on tennis@swale.gov.uk or 01795 417850