About

Housekeeping

The following Housekeeping topics are covered below:

  1. First Aid & Emergency Equipment
  2. Closing and Alarming the Clubhouse
  3. Floodlights
  4. Booking and Cancelling Courts
  5. Court Etiquette
  6. Guests
  7. Tennis Balls
  8. Personal Belongings
  9. Club Sessions
  10. Footwear and Dress
  11. Rubbish and Recycling
  12. Access Road
  13. Bikes
  14. Use of the Clubhouse & Kitchen
  15. Racquet Re-string 
  16. Club Clothing
  17. Wimbledon Ballot
  18. Dogs and other Policies
  19. Risk Register

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1. First Aid & Emergency Equipment

  • Defibrillator: The defibrillator should be used in the event of cardiac arrests. It is Located in a bright yellow bag behind the front door on the wall. Switch on the defibrillator for easy-to-follow instructions, while someone calls 999 and administers CPR
  • First Aid kit: Located opposite the front door on the small table. Use gloves if dealing with blood. If used, email Lawrence to replenish supplies
  • Report incidents in the accident book

2. Closing and Alarming the Clubhouse

Before Leaving:

  • Shut the court gates – this prevents animals damaging the nets
  • Pull down shutters – use the pole behind the front door to operate the shutters. They do not need to be locked
  • Turn off the floodlights
  • Turn oft the clubhouse lights including the office, kitchen & lounge. The lights in the corridor and changing rooms are operated by motion sensors and switch off automatically.
  • If the heating is on, check that the radiators in the main room are all set to the low setting (8 degrees)
  • Set the alarm - these instructions will have been sent to you by email on joining the club 
  • Lock the door and exit through the front door only
  • Ensure remaining players are members who know how to lock up. If they are non-members, please ask them to leave and lock up as usual and notify Mary/Lawrence

3. Floodlights

  • All members are welcome to use the court floodlights when needed but please help save electricity by switching them off when not in use. The Club does not charge an extra fee for their use but they do consume energy, cause light pollution and cost the Club money, so do turn them off at the end of play.
  • Only turn on the floodlights for the court that you are using
  • It is a requirement of our lease that the floodlights automatically turn off at 22:00. If you are playing late and the lights go out, always turn off the floodlights manually from the clubhouse after use otherwise they will turn back on automatically in the morning.
  • The floodlight switches are in the clubhouse corridor, near the changing rooms (click here to see where switches need to be). 

4. Booking and Cancelling Courts

  • Book in advance: Always pre-book courts and please cancel if not needed  so as to allow others to use them. This is particularly important in the busy summer months
  • Maimum time on court: Courts can be booked for up to 1.5 hours, except for tournament matches which can be booked for 2 hours

5. Court Etiquette

  • Avoid distracting players
  • Delay walking past courts until a point is finished
  • Don’t walk through gates on courts 5&6 during matches. Use alternative paths for courts 7&8
  • Keep gates closed

6. Guests

  • Add guests to bookings and pay the £5/hour fee via the booking site.
  • If adding a guest later, update the booking or pay the fee to our account. 
  • Account details are: Cocks and Hens, Metro Bank, Sort code: 23-05-80, Account number: 53161456

 
7. Tennis Balls

  • Collect & Recycle: You can collect balls that go beyond the fencing and place unwanted balls in the black bin by the clubhouse for recycling.
  • We recommend using non-pressurised balls for sustainability
  • Members normally provide their own tennis balls but if you need balls you can use the balls from the box under the clubhouse table. Alternatively you can buy used match balls for £1.50 from the box on the bar area.
  • Do not use the coaches’ balls

8. Personal Belongings

  • Ensure you take all your belongings off the court
  • Lost property items are stored in the clubhouse and disposed of after 3 months

9. Club Sessions

  • Saturday sessions: 14:00-16:00 in Spring/Summer, 13:30-15:30, inAutumn/Winter
  • Extra club sessions: Bank Holidays, including August, Boxing Day and New Year’s Day
  • Where possible, extra courts will be booked for busy Wednesday sessions (19:00-21:00)

10. Footwear and Dress

  • Ensure your tennis shoes have sufficient grip, especially for grass courts
  • Grass court shoes with pimples are recommended for playing on the grass and astroturf courts 
  • Omni tennis shoes have pimples on half the sole and are ideal for astroturf courts and can be used on hard courts as well
  • There are no formal rules about dress on court, but there is an expectation that appropriate tennis clothing will be worn.

11. Rubbish & Recycling

  • Take rubbish home: Where possible, please take your rubbish and recycling home. Our bins are not emptied by the Council, so we rely on kind volunteers to sort recycling and take home and/or take recycling and rubbish to the rugby club.

12. Access Road

  • Drive slowly to limit damage (5mph) and ensure safety for all users of the access road
  • Take special care going around the blind corner as it is a blind spot and narrow
  • We ask members not to park in Fulbrooke Road

13. Bikes

  • Use the racks provided for bikes. Do not park your bike by the clubhouse or courts.
  • Bikes are left at your own risk and we recommed that you lock your bike

14. Use of the Clubhouse and Kitchen

  • The clubhouse belongs to its members and it is the shared responsibility of all members to look after it.
  • We do have a cleaner who visits the clubhouse once a week, but it is up to everyone to help keep the clubhouse tidy
  • Please take you litter home or use the appropriate litter and recycling bins
  • Please take home any empty tennis ball cans
  • Help yourself to free tea, coffee, and hot chocolate on the worktop opposite the kettle or bring your own.
  • You can use the members' fridge, kettle, kitchen equipment etc...
  • Do not use the coaches’ fridge or take anything from it
  • Milk is often available to use from the members’ fridge
  • Chilled water is available from the water dispenser in the kitchen area
  • Load and unload the dishwasher and keep the sink area free of dirty items
  • Keep the area clean and tidy. Use the cleaning supplies provided for spills (vacuum, brush, mop)
  • Spare toilet rolls, sanitary bags and yellow "wet floor" signs are located in the cleaning cupboard - second door on the right towards the changing rooms.

15. Racquet Re-string

  • For re-stringing service and racquet issues we recommend Elliott at Drive Volley. He is often on site in the Clubhouse and can be contacted on 07703 35866

16. Club Clothing

  • We have a range of Club tennis kit available for members to buy  
  • Orders are usually taken twice a year and need to be placed and paid for in advance.
  • A reminder email will be sent to members before each order.

17. Wimbledon Ballot

  • The Club is affiliated to the LTA and so all members of the Club are entitled to receive free British Tennis Play + membership and to opt into the LTA ballot for Wimbledon tickets.
  • For the Wimbledon ballot go to LTA.org.uk:  The Official Home of Tennis For Britain | LTA to register, and you will automatically be issued with a British Tennis Membership number.
  •  Benefits of British Tennis membership include access to the British Tennis Wimbledon Ballot (through Cocks & Hens) and a British Tennis Rating.
  • You can pay extra to become a British Tannis Advantage Fan, which entitles you to further benefits including  priority booking for other major events (e.g. Queen’s Club, Eastbourne, the Davis Cup and international Grand Slams), personal accident insurance and discounts with Tennis.net

18. Dogs and other Policies

  • We try to keep our rules to a minimum but we have created numerous club policies to clarify our position where potential misunderstandings may arise.
  • Our list of policies can be found at the MEMBERSHIP tab (above) or by going to: Clubspark / Cocks and Hens Cambridge Tennis / Policies

19. Risk Register

  • The Club maintains a risk register, maintained by the Club Risk Register Custodian. If you find anything that you consider to be a physical risk or danger on the premises, then please report it to any Club official.

 

Updated Feb 2025