Frequently Asked Questions

1. Will anyone in the club be able to book on my behalf?

Answer: Only a Club Administrator.

2. How does a parent book a court for their child who's a member?

Answer: Follow this guide: https://sportlabs.zendesk.com/hc/en-us/articles/210554546-How-to-Book-a-Court-Parents-of-Child-members-

3. I don't have access to a computer. Is there another way of booking a court?

Answer: Use the ClubSpark Booker App on your smartphone.

4. I wan't to use the floodlights but don't have access to the clubhouse?

Answer: The floodlights are controlled by the booking system & there is no need to gain access to the clubhose.

5. How do I cancel a booking?

Answer: Under the member's My Bookings (when online).

6. Is there a charge for booking a court?

Answer: There is no charge for members when booking a court. Non-members are required to pay to use our 'pay to play' option.

7. I haven't booked a court. Can I just turn up and play?

Answer: Members can still get onto court by using the tumbler lock on the gate facing the rugby pitch, with the current padlock code, providing there's a court free. However, people who've booked online have priority.