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Richmond Council Policies
Equality and diversity
https://www.richmond.gov.uk/council/how_we_work/policies_and_plans/equality_and_diversity
Make a complaint
https://www.richmond.gov.uk/council/have_your_say/complaints/make_a_complaint
Corporate customer standards
https://www.richmond.gov.uk/council/how_we_work/corporate_customer_standards
Single Point of Access
https://www.richmond.gov.uk/services/children_and_family_care/single_point_of_access