Mundy Playing Fields

Do I need to be a resident of Thornbury to book a court? 

No, everyone is welcome to book and play. 

 

When are the courts open?

Summer (May to September) – 9.00am-9.00pm

Winter (October to April) – 9.00am-5.00pm

There are different opening hours depending on the time of year.  The “Summer” opening hours run from the beginning of May to the end of September – 9.00am to 9.00pm, so the last booking of the day is 8.00pm-9.00pm.  The “Winter” opening hours run from the beginning of October until the end of April – 9.00am to 5.00pm, so the last booking of the day is 4.00pm-5.00pm.

 

Are the courts floodlit? 

No, neither of the courts is floodlit.  Bookings can only be made during times when daylight will allow play, although players are responsible for taking a sensible approach to this on unusually dark days or during bad weather.    

 

How much does it cost to book a court? 

The normal charge for a court per hour is £5.  A lower rate of £3 per court per hour is available to players on a lower income – please see the Concessions section for further details on how to apply to pay this lower rate. 

 

How far in advance can I book a court?

You can book a court up to ten days in advance. 

 

Can I cancel a court booking? 

You can cancel a court booking up to 24 hours in advance of the booking.  Any appropriate refund will be automatically arranged.    

 

What if I have trouble making a booking? 

If you experience problems when trying to make a booking, please contact Thornbury Town Council during normal office hours (see Contact Us). 
 

I don’t have access to a computer – how can I book a court?

At the moment, you can only book a court online and by using a credit or debit card.  If you do not have access to a computer, we will be happy to make this booking for you at the Town Hall, 35 High Street, Thornbury, BS35 1NA.  You will need to come into the Town Hall to allow us to help you with this and bring your credit or debit card with you. 

 

How do I access the courts?

With our SmartAccess gate system, you will be provided with a six digit code in your booking confirmation email which will look similar to *123456. Please ensure you enter * followed by the six digit code.

 

What it I have trouble accessing the court with the PIN code? 

Double check your booking confirmation email/message to ensure you are using the correct PIN code - although this seems obvious, entering the wrong code does happen!  Ensure you are pressing the star or asterisk key before entering the numerical PIN code.  Ensure you are only attempting to enter the code 10-15 minutes or less before your booking time.  If none of the above work, contact Thornbury Town Council for assistance.  If you are experiencing problems outside of normal office hours, you will need to wait until the office re-opens.  We will be happy to process any appropriate refunds at that point. 

 

Who manages and maintains the courts and the booking system? 

The courts are managed and maintained by Thornbury Town Council and the booking system is run through ClubSpark. 

 

How do I report a problem with the courts? 

Please contact Thornbury Town Council to report any problems with the courts (see Contact Us).    

 

How does Thornbury Town Council handle safeguarding? 

Thornbury Town Council has a trained Safeguarding Lead and a Safeguarding Policy which can be accessed via it's website.

However, if you see or hear anything that leads you have immediate concerns regarding someone’s welfare, you should contact the Emergency Services on 999.  If you have concerns, but feel that you don’t want to contact the Emergency Services, you can contact South Gloucestershire Council’s safeguarding services as follows:

Concerned about an adult?

Monday to Friday, 9.00am to 5.00pm – 01454 868007

Out of hours – 01454 615165

Concerned about a child?

Monday to Thursday, 9.00am to 5.00pm, Friday 9.00am to 4.30pm – 01454 866000

Out of hours – 01454 615165

 

What are the toilet opening hours?

The toilet opening hours are 8.30am until 4.00pm in the winter, and 8.30am until around 8.00pm in the summer.  
 

What are the car park opening hours? 

The car park opening hours are seasonal.  The “summer” opening hours apply from the beginning of April to the end of September and are 8.00am to 9.30pm.  The “winter” opening hours apply from the beginning of October to the end of March and are 8.00am to 8.00pm. 

Please note that if you park beyond the main car park barrier and stay there past the stated times, your car may be locked in the car park.  There are other car parks available within Thornbury that have longer opening hours.  These are a 10-15 minute walk from the Mundy Playing Fields.  

 

How can I contact Thornbury Town Council? 

Please see the Contact Us section for details on how to contact Thornbury Town Council and for their office hours. 

 

How do I apply to pay the lower rate for a booking as I am on a lower income? 

Please see the Concessions section for full details on how to apply to pay the lower rate for bookings.

 

What does Thornbury Town Council do with the income from court bookings?

Thornbury Town Council uses all income generated from court bookings on maintaining the courts.  This may include putting funds into a "sinking fund" to help finance future maintenance requirements e.g. resurfacing of courts, new fencing, etc.  It is not expected that the income generated from court bookings will exceed the maintanence costs of the courts, but we are hoping it will generate a good contribution towards it, which will help ensure the future of the courts.