To obtain a login for the booking system, you need to respond to an "invitation to register" email sent by MHMLTC. By clicking on the link in that email, you can create a login to Clubspark which is then linked to your membership account which will enable you to make bookings. At the time of registering, you can choose to use an existing LTA, Google+, Facebook or Microsoft login, or you can create a specific Clubspark login. If you have simply registered for Clubspark by following the link at the top of the website page, you will not be able to book because Clubspark does not know your membership status: you have to register by following the invitation link that you were sent.
Please note that Clubspark requires every on-line registration to be made with a unique email address. If couples or family members share an email address, only one person can register on the system and make bookings.
If you need an invitation to register, or would like to provide individual email addresses for family members for example, please contact MHMLTC Support.
To make a booking in Clubspark, you need to click on the sign-in link in the black bar at the top of any web page, and log in using using the identity you used when you responded to the invitation. If you have signed in succesfully, your name will be shown in the black bar at the top of the page.
To book for a junior, the parent or guardian needs to sign in, then choose the junior's name by clicking on your own name in the black bar at the top of the screen.
If your name is shown but you see padlocks at all times, you have either not registered correctly or you have not logged in using the identity that you used when you responded to the invitation: please contact MHMLTC Support.
Making and cancelling bookings
Under temporary COVID restrictions introduced on 15 May 2020, bookings can be made only by paid-up members of the club:
- for one booking a day for up to 1 hour maximum per member (or group of members)
- by setting the option under 'My Bookings' at the top right of the screen to 'View as Max' rather than 'View as Member', members can make their bookings 1.5 hours long on Courts 1 to 3 only
- bookings can be made up to one week in advance, starting from 8:30am and ending by 9:30pm for adults, or by 6:30pm for junior and parent members.
Non-playing parents of juniors can book in the junior's name only (by selecting the junior's name in the black bar at the top of the screen).
When you select the starting time of the booking, you need then to use the drop down menu on the pop up to select the finish time that gives you the correct length of booking: 30, 60 or 90 minutes, before you confirm the booking.
If you need to cancel, you can use the link in the booking confirmation email, or select the 'My Bookings' option at the top right of the booking sheet: this lists your bookings and allows you to cancel. If this option is not displaying on the booking sheet, point to your login name at the top and select 'Profile' where you will find an option to manage and cancel your bookings.
If you try to book more sessions than permitted, you will get an error message that you have exceeded your maximum bookings.
Please book considerately: please do not leave 30-minute gaps between bookings if you can possibly avoid them.
Please note that you will need to access the booking system via a browser to change the view; the Clubspark mobile apps do not allow you to change the view, so limit your bookings to 1 hour.
Some unavailable booking periods may show a padlock: hovering your mouse over a padlock will tell you which categories of user can book at that time.
As well as booking via the web site, there are mobile apps for both IoS and Android devices
- for more information about the IoS app, see here >>
- for more information about the Android app, see here >>.
Please note that the booking apps do not support change of view, so you can book only up to 1 hour. If you have been using an app prior to 18 June 2020, the app will need to be updated to work with the latest release of Clubspark.
For help with any other problems
Please contact MHMLTC Support.