General

• Tennis courts are for tennis use only, unless other activities are specifically approved by Hiroko Craven Tennis (HCT). Bikes, scooters, footwear with spikes or studs and dogs (with the exception of guide dogs) are all strictly prohibited on tennis courts
• Appropriate attire should be worn on court and shirts must be worn at all times. Players are required to wear non-marking footwear when on court
• Personal items should not be left on the premises overnight. Lost property, balls or equipment should be handed back to the owner (if known) or to the clubhouse, where appropriate
• Please respect your own and others possessions. HCT accepts no responsibility for items lost, stolen or damaged on the premises
• People not playing tennis should respect players on court by not making excessive noise or causing distractions
• Please respect and safeguard the tennis court and ancillary facilities which are made available for use by all members of the community. Damage caused to HCT venues is chargeable to the offender(s).
• Players should declare any existing medical conditions to the HCT coaches, and understand that they play at their own risk. To the extent permitted by law, we will not accept responsibility for any injuries incurred during play at HCT venues in any weather/ground conditions
• Unless agreed otherwise, only coaches who work for HCT may charge for coaching services. Use of baskets of tennis balls is restricted to these coaches only

Court bookings

• HCT operates an online tennis court booking system, via ClubSpark, on behalf of Ealing Council
• Court bookings are available on the hour. A pay before you play policy is enforced, except where courts are offered free of charge. Using courts prior to paying for them may require players to leave the court
• Courts at selected times are reserved by HCT for coaching programmes and practice sessions. Only coaches approved by HCT can operate on the courts, and book courts in advance for individual coaching lessons
• Players are requested to arrive in time for the start of their sessions and to vacate the court immediately if another person has booked the following time slot
• Court bookings should be made online in advance
• When asked, players should show their booking reference email
• For safety reasons, no more than 4 players should play on any one court without the supervision of a coach
• Court usage in poor weather conditions is at the individuals' personal risk
• Cancellations: Please see cancellation policy below 

Group coaching bookings

• Booking for one or more coaching sessions should be made online in advance. This allows the coach to know how many players are due to attend, facilitating lesson planning
• Coaching sessions must be booked in the name of the player and are non-transferable to anyone else
• Places on our coaching programmes are subject to availability and sold on a first come, first served basis
• Players who have not booked in advance may still try to join our coaching sessions and pay on the day but, if the maximum places have been reached, they will not be able to take part
•  Players booking and attending coaching sessions are assumed to be fully fit. If this is not the case, the player or their guardian must inform HCT in advance of any medical condition or disability which may be relevant to the coaching session. We must also be notified of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion. We will always try to include any such individuals within our coaching programmes wherever possible, but we reserve the right to refuse the booking if we are unable to accommodate the needs of the individual or it is deemed to have a detrimental effect on other players
• HCT coaching staff reserve the right to refuse entry onto a coaching programme or advise a more appropriate session if any participant is found not to be of the appropriate age/ability for the group
• Players can join a course midway through term if there is availability and will pay a pro-rata rate

Cancellation policy

• Any HCT courts, camps or coaching sessions may be cancelled up to 24 hours in advance.
• A credit will be offered for use against a future purchase which will have an expiry date set
• HCT cannot accept a request for cancellation in retrospect, with the exception of court bookings affected by adverse weather. In this case a request for a credit must be made to the HCT by email (info@hirokocraventennis.com) no later than 24 hours after the time of the booking
• If you are absent from a coaching session for a reason other than HCT cancelling it, you are choosing to forfeit the time
• HCT will, where possible, transfer customers onto another coaching session, subject to availability
• If HCT has to cancel a coaching session or programme you have booked because it is under-subscribed or a coach becomes unavailable, we will suggest alternative arrangements and/or offer you a full credit against future court bookings or coaching sessions which will have an expiry date set
• When purchasing a course of tennis coaching you are committing to the entire course, individual sessions missed will not be credited unless by discretion of HCT

Wet weather policy

• You should bring protection from showers as our general policy is that coaching will go ahead unless persistent heavy rain makes the courts unplayable. Any injury incurred while taking part in activities on damp or wet courts is your responsibility
• If the weather forecast prior to the session is poor, any decision to cancel will be made by the coach as late as is reasonably possible. Whenever possible, and if you have provided us with the correct information, the coach will try to send you an email or text message once a decision to cancel has been made
• If a session runs over half of the designated time and is interrupted due to weather conditions, the session is deemed to have taken place and no credit will be issued
• If a session is interrupted due to bad weather conditions before half of the session is completed, the player can request a credit note to be applied to their account
• Please bear in mind difficulties in trying to predict the British weather... our overall intention is for as many sessions as possible to go ahead

Junior coaching

The above group coaching terms and conditions apply to junior coaching sessions specifically:

• All children booked onto junior tennis courses are fully supervised, but we cannot undertake to supervise children using the courts at other times
• All children booked onto junior tennis sessions should bring appropriate weather protection and a drink on court at the beginning of the session. They are not permitted to leave the court without permission from the coach

Individual coaching

• Individual coaching sessions should be arranged directly with any coach through HCT
• Coaches are responsible for attending any session they have arranged
• Payment should be made directly to the coach
• Cancellation: individual coaching sessions cancelled less than 24 hours before are liable to pay the coach in full. In the event of bad weather the coach/HCT will contact you as late as is reasonably possible