Frequently Asked Questions
Clubspark Login Issues
If you encounter login issues, or find that you are unable to book courts, or are shown non-members rates when booking a coaching course, this article will help you.
Clubspark has recently changed their login screen without notice and this has caused issues to some members.
As a member, you will have initially registered to Clubspark using one of 2 options:
- sign up directly with Clubspark with your email ID and password (the "direct" route), or
- sign in using your existing LTA account and LTA ID (the "LTA" route)
If you registered using the LTA option and are using the system without issues, you do not need to take any action.
If you encounter login or booking issues as listed above, this might be because you initially registered with Clubspark directly and are now selecting the wrong login method.
Please use the option "Login with another method" at the bottom of the login screen as shown below. This will take you to the Clubspark "direct" login where you should use your email ID and associated password.
If this does not resolve your problem please contact us and we will assist you.
Payment information
Payments for membership are made by Direct Debit or Credit/Debit card. Payments for coaching classes or for court lighting (evening bookings) are made by card at the time of booking.
In the unlikely event you need to make a retrospective payment (e.g. you attended a coaching course but were unable to book online) please make a bank transfer to the Club account:
Pangbourne Tennis Club, Sort Code 40-36-03, Account Number 91242237.
Please use your name, reason and date as reference e.g. "Martin Smith Coaching 7-Jun".
For any payment query or concern, please use the Contact us page to get in touch and we will asssit you.
