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Terms

Terms and Conditions

Park Tennis PLYMOUTH – Annual Tennis Pass

  • Annual Tennis Pass is charged at £40 per household per annum year. This fee entitles you to play for one year from date of purchase.
  • For each booking made you will receive a 4 digit PIN code via email that will allow you access to the courts via the main access gate.
  • The code is at the end of your email. Please note that there will be a 2 minute delay between the booking being processed and an email arriving with the customer with the PIN Code.
  • Annual Tennis Pass runs for one year from the date you activate your online account through making the purchase. Payment for this will be online.  All subsequent bookings must be made through the online payment system.  
  • Annual Tennis Pass will not be part refunded for any reason.
  • All members are required to register through the Clubspark online system and book a court before playing in all circumstances.
  • Plymouth City Council reserves the right to cancel the Annual Tennis Pass of any person who does not abide by the PPT Pledges & terms and conditions. This will be carried out by cancellation of their Annual Tennis Pass and no refund will be given.
  • We offer a Concessions Membership at a discounted price of £30. To qualify for a concessionary membership  and for your registration to be completed you must provide photographic proof, via email, that someone within the household being registered, is in receipt of Job Seekers Allowance, Income Support, Employment & Support Allowance  or is a full-time carer.  Photographic proof needs to be sent to  parktennis@plymouth.gov.uk

 

Park Tennis PLYMOUTH – Pay and Play

  • One court can be booked for one hour at a cost of £6 per 60 minutes. These can be booked online through the clubspark system and a PIN code will be issued unique to that hour of play.
  • The first time you use the Pay and Play system you need to register your account. For subsequent  bookings you can go directly to the bookings tab on the website.
  • Payment is online for Pay and Play as it allows customer to manage the booking process themselves.
  • Please note that there will be a 2 minute delay between the booking being processed and an email arriving with the customer with the PIN Code.

All Bookings - You must book a court online before you play and cancel any unwanted bookings online.

Booking Rules:

  • Everyone (Pay and Play and Annual Tennis Pass Holders) can book up to 7 days in advance for up to 4 courts per week for 1 hour; or 2 courts per week for 2 hours.
  • Annual Tennis Pass Holders can book up to 14 days in advance for up to 6 courts per week for 1 hour; or 3 courts per week for 2 hours.
  • There will be an additional cost for all bookings that require floodlights. This a set fee of £2 per hour per court.
  • All users are advised to bring along evidence of booking conformation (e.g. Email) with them when they play to resolve any confusion on who has booked the courts at that time.
  • Plymouth City Council has the right to cancel bookings at their discretion. An email will be sent to the court users notifying them in advance.
  • Plymouth City Council reserves the right to pre-book the courts for coaching and special events at its discretion.
  • Plymouth City Council reserves the right to close the courts at their discretion (notice will be given in advance where at all possible) for any court maintenance (e.g. Court Cleaning, Fence Repairs) no refunds are due in any circumstance.
  • All under 14s needs adult supervision to play at any time.  15-17 years can play together or with 18+
  • The PIN gate system operates a 15 minute warm up and cool down period for access to the venue.
  • Attendance later than 15 minutes after the booked hour may result in the court being released and sold to another player. In this instance, no credit will be issued. Plymouth City Council will be monitoring "no shows" and will cancel any membership after 3 "no shows". 
  • In the event of bad weather/adverse playing conditions users should do there upmost to cancel the booking. The booking cancellation window is 24 hours.
  • Players are responsible for making their own decisions about whether to use the courts in adverse weather conditions.

 

Court Rules/Pledges

 

  • Players should read, understand and abide by the PTP pledges posted around the courts.
  • Players should comply with the principles of respect and fair play, both on and off the courts
  • Members should wear appropriate sports clothing and footwear when on court.
  • No ball games other than tennis to be played on the tennis courts.
  • No playing of music is allowed at the tennis courts. Plymouth City Council staff reserve the right to request users to leave the facility if this is breached by court users.
  • Smoking is not permitted within the court boundaries.
  • No animals are permitted to enter the courts at any time, with the exception of Support Animals who must be on lead at all times and by prior agreement only.
  • Take off the court everything you take on – including all balls and general litter (please use bins provided)
  • The public play tennis at their own risk and are asked to apply common sense in looking out for themselves and other court users at all times
  • Ensure you close the court gate properly when you leave. Do not let anyone else (who is not playing with you) through the gate. Allow them to use their own access code to gain entry.
  • No person may coach others for financial gain without the prior approval of Plymouth City Council
  • Where possible players are asked to wear non-marking footwear.
  • Report any damage to the staff at Plymouth City Council via the parktennis@plymouth.gov.uk email address

 

Right to Play

  • You must book a Court online before playing please bring booking conformation with you.
  • In there are any problems please contact Plymouth City Council on contact details provided on court.
  • In event of dispute the person whose name appears on the booking sheet will take precedence.
  • Staff from Plymouth City Council reserve the right to ask any person they feel is misusing or behaving in an anti-social manner to leave the tennis courts at Central Park, Devonport or West Hoe.
  • Refunds for courts not used due to technical issues with access will be at the Council’s discretion. Proof will be required that the courts were inaccessible at the time booked.

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