Trottiscliffe LTC

Trottiscliffe Tennis Club aims to be compliant with various regulations and guidelines to ensure the safety, well being, and privacy of members, guests, officials, and visitors.  Members should ensure that they are familiar with the content of these documents.

Membership Terms & Conditions
By joining Trottiscliffe Tennis Club (TTC) you agree to become a member of the Club under the terms and conditions available via the link below and comply with the Club's rules and policies.  If you are enrolling a Junior Member, you agree to be responsible for the Junior Member(s) in your charge.  Junior Members are defined as members under the age of 18 years.  Please note that no children under the age of 14 years may be on the Club premises unsupervised.
Membership Terms & Conditions

TTC Core Values
The Club’s aim is to develop and maintain a thriving and friendly tennis community appealing equally to families, juniors, and adults of all ages and abilities, whether seasoned match players or beginners new to the game.   All Club Members are expected to adopt and promote the Club’s Core Values which are as follows:

• Demonstrate enthusiasm and encourage others to become part of, and contribute to, a club-based tennis community.
• Strive to be fair, open-minded, and transparent in all that we do as club members.
• Encourage diversity, inclusiveness, and fair play, both on and off the tennis court.
• Be open, friendly, supportive, and respectful to all members, guests, and visitors.

Club Rules
All members, their guests, and other visitors are required to observe the Club Rules which are available via the following link.
Club Rules

Court Booking

Access and use of the tennis courts are only allowed where reservations have been made using the Court Booking System available on the Club website.  The terms & conditions relating to court bookings are available by selecting the following link.
Court Booking - Terms & Conditions

Health & Safety
The Club is committed to a Health & Safety policy that ensures safe facilities for our Members and their Guests.   The Club’s Health & Safety Officer has overall responsibility for health and safety management at the Club.  Members are encouraged to identify any potential risks or hazards and report these to the Health & Safety Officer.  The Health & Safety Policy is available by selecting the following link.
Health & Safety Policy

As part of the Health & Safety Policy, it is important for the Club to record any significant accidents and injuries which will help ensure future risks can be minimised.  Please select the link below to record any accidents or injuries using the online form provided.
Accident Reporting Form

Privacy & GDPR
The Club ensures that Members' information is stored securely and is not made available to the general public or any third parties.  This Policy meets this requirement and is compliant with current EU and UK regulations including the General Data Protection Regulation EU 2016/679.  The Privacy Policy is available by selecting the following link.
Privacy Policy

Social Media
The Club recognises the importance of social media in promoting the Club, engaging with the community, celebrating achievements, and aiding communication with members and the public. This policy provides guidelines to ensure that all social media activity related to the Club is conducted respectfully, responsibly, and legally.
Social Media Policy

Safeguarding
The Club acknowledges the duty of care to safeguard and promote the welfare of children and adults at risk.  The Club is committed to ensuring its safeguarding measures comply with best practices, and meet current LTA guidelines. The Club’s Welfare Officer, Will Pook, can be contacted confidentially by phone on 07581 012887 or by email at pook412@hotmail.com  The TTC Safeguarding Statement and Safeguarding Policy is available by selecting the following links.  The Safeguarding Statement is also displayed on the H&S Noticeboard in the clubhouse.
Safeguarding Statement
Safeguarding Policy

Diversity & Inclusion
The TTC Diversity Policy sets out the Club's commitment to diversity and inclusion and includes the Safe and Inclusive Standards, the Code of Conduct, and Reporting Procedure, it also supports the Club's overall aims for diversity and inclusion which are to ensure that:

- Tennis is diverse and inclusive
- Diversity and inclusion are embedded in our club’s culture and behaviours
- The Club aims to create a culture where inclusive leadership thrives
- TTC takes a proactive approach to ensure that members are valued and able to achieve their full potential.

The Diversity Policy is available by selecting the following link.
Diversity Policy

Complaints
The Club is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve is by listening and responding to the views of our members and visitors, and we welcome compliments, feedback, and suggestions.  Complaints can also be seen as a form of suggestion and we will treat them positively.   The Complaints Policy is available by selecting the following link.
Complaints Policy