Our Club Welfare Officer is Carmen Sanchez.  Carmen is responsible for promoting safeguarding at the Club and works with others to ensure we have a safe and inclusive environment for all. Her roles and responsibilities include:

• Assisting the Club to fulfil its responsibilities to safeguard children, young people, and adults at risk
• Assisting the Club to implement the necessary Safeguarding polices and to keep them under review
• Being the first point of contact for coaches, volunteers, parents, guardians, and children/young people where concerns about their welfare, poor practice or abuse are identified
• Being the Club's first point of contact with the LTA Safe and Inclusive Tennis Team
• Implementing the LTA reporting and recording procedures
• Maintaining contact details for local social services, police, and NSPCC
• Promoting the LTA’s best practice guidance/code of ethics and behaviour within the Club and anti-discriminatory practice
• Ensuring that confidentiality is maintained
• Assisting with the resolution of any other complaints received by the Club under and in terms of its Complaints Procedure

Carmen is the first point of contact for all children and adults who may have concerns about welfare, discrimination, abuse or poor practice.  Please contact Carmen, whatever your safeguarding concern.

• welfare@dunfermlinetennis.co.uk
• 07807 900794

If Carmen isn't available to report a safeguarding concern or allegation to, the alternative contact for our venue is the Deputy Welfare Officer:

• Gillian Holmes
• 07981 369971

If you're unable to contact Carmen or Gillian, you should contact the NSPCC helpline on 0808 800 5000.  Children can contact Childline directly on 0800 1111 or by going to https://www.childline.org.uk/.  In an emergency, always call the police on 999.