FAQ's

Frequently asked questions

When are the Courts open?

Every day from 8.00am until dusk (parks close in line with daylight hours). Please note some courts may be booked for coaching activities or events.

How do I purchase an Annual Tennis Pass?

Please visit our 'Annual pass' page - payment is made online and costs just £39 for a year for a household of up to 5 people.

Do I have to be a resident of Surrey Heath to join?

No, everyone is welcome.

I only want to play once or twice, what can I do?

That’s fine! We offer casual Pay as you Play Tennis charged at £5.75 per court per hour. Simply register, book and pay for your court. Enter the access code detailed on your confirmation email at the gate for London Road Recreation Ground, or walk on during your designated timeslot at the other sites.

Do I get a separate Parks tennis pass for each person in the household?

No - you only need one membership per household that any of you can use to access the courts.

How do I add members of my household to my account?

Go to your account, select “member info” and click “add member”, then enter their name/email address. If you have any problems give us a call during office hours and we can offer you support with this process.

Once I have an Annual Tennis Pass, do I still have to pay court fees?

No - all court fees are included once you have your annual pass. Court fees are payable on each occasion if you opt for the pay as you play option.

Once I have an Annual Tennis pass do I still have to book the courts that I want to use?

Yes, you will still need to book the tennis courts using the online booking system to ensure they are available.

Once I have booked my court, how do I get access?

Once you have booked your court, you will receive your booking confirmation.

For bookings at London Road Recreation Ground, your booking confirmation will include a 4-digit PIN which you can then enter into the keypad at the gate (the PIN will be active 15 minutes before the booked session, throughout the booked session and then until 5 minutes after the booked session has ended).

At the remaining sites that do not yet have court access gate systems, you won't be issued with a PIN in your booking confirmation, you can simply walk on court and play during the session you have booked. It is always useful to have your booking confirmation handy for inspection purposes.

What do I do if my PIN doesn't work?

Please double check that you are trying to use your PIN within the timeframe that the PIN is active (please see section above). If you are, please call the telephone number that is on your booking confirmation during office hours (01276 707100) and you will be provided with an alternative PIN for that booking. Alternatively, please call National Tennis on 0800 888 6030.

Do I need a PIN code for every parks tennis venue?

At the moment, only London Road Recreation Ground requires a PIN code although this is planned to be introduced at the other Tennis in the Park sites in the future.

Is coaching available?

Yes - please refer to our Coaching page for more information.

Can I make a booking for coaching purposes?

Only coaches appointed by Surrey Heath Borough Council are authorised to deliver coaching activities on the courts. Neither the Annual Tennis Pass nor the pay as you play rates are permitted for this purpose. If you are interested in delivering or receiving coaching services, please get in touch at business.services@surreyheath.gov.uk.

If I have purchased an Annual Tennis Pass, am I tied into a long-term contract?

No - you initially pay for a year’s membership and if you want to carry on using the courts after that, you can pay for each year's renewal as you go.

If I have purchased an Annual Tennis Pass, when does it start?

The membership will be activated when you register your email address and create a password for a booking account online.

Are there any memberships or activities available for local community groups, businesses and schools?

There are coached tennis sessions and programmes available at London Road Recreation Ground provided by the National Tennis Association. Alternatively if these do not meet your requirements, please get in contact by email at business.services@surreyheath.gov.uk for further information.

What happens if I purchase a pass half way through the year? Do I pay a reduced fee?

No, there is no reduced fee. You will always receive a full year from the date you activate your account.

Can I get a refund if I want to leave part way through my Annual Tennis Pass? 

No, once you have joined and paid for your membership this will last a year and not be part refunded for any reason.

Can I hire equipment?

Unfortunately we do not offer that facility.

How do I cancel a booking?

You can cancel your booking online. If you have any problems with this, please give us a call on 01276 707100 during office hours (Mon- Fri 9am-5pm). Out of courtesy please cancel as soon as you know so others can play.

If I see damage to the courts or anti-social behaviour who should I tell?

If you notice the courts are damaged or unsafe please contact us on 01276 707100 so we can investigate and arrange repairs.

If you witness anti-social behaviour on courts from users that is not in keeping with those set out in the terms and conditions, please also report this on the number above so users can be addressed and appropriate action taken.

If you have a problem with anti-social behaviour outside office hours then please call 101.

 

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