The following Q&A set out the most common problems

How do I book a court?

From the Club's website www.cocksandhens.co.uk, click on court bookings tab. If you haven't already registered you will be asked to register at this point.

Why am I getting Access Denied?

1. Are you a current member?

All memberships expire on 31 March each year and if you haven't renewed then you won't be able to book courts.

2. Are you logging on correctly?

You must always register via the LTA to access clubspark.

Can junior members book a court?

No, the parent or guardian will need to book the court for them.
Parents / Guardians can book a court using their child's membership in a few easy steps:

●  Make sure all previous ClubSpark sessions are closed down, then log in with the initial registration details when the membership was first set up so you are signing in as the parent/guardian. 

●  Click on your name in the top right-hand corner, and you will be able to change the user to your child

●  You will then be able to book on behalf of the child. Please note:If the parent/guardian hasn't changed users to the child and is not a member themselves, they will see an 'access denied' message preventing them from booking as they are not the member.

Why doesn't it let me book a court?

Have you tried to book more than 7 days in advance as that is the maximum a member is allowed to book ahead or have you tried to book more than the current rules allow. 

Or you might be having problems booking from a mobile phone. Clubspark advise using the booker App - what devices does the clubspark booker app work on? as this is currently easier to find and make court bookings or using a desktop. Clubspark say they are working towards improving booking via a mobile phone.

Can I play with a non member?

You may invite guests to the club now. Here is what to do. All guests must be added to your booking at the initial time of booking a court. The cost is £5 per hour and is payable through our booking site. Once you have put in your name to book the court, it shows your name and then +Add participant in red underneath. Add in the name(s) of your guests and it will automatically work out the fee depending on the time you have booked the court for and how many guests you have. If you wish to add a guest after you have booked the court, you can either cancel the court and rebook it straight away adding their name(s) or you will need to send the fee to our membership club account  referencing guest fees. Our NEW bank details are Cocks and Hens,  Metro Bank, Sort code: 23-05-80, Account number: 53161456;

Can I use the floodlights?

Yes but please can you turn off the lights on your court when you vacate it if no one is waiting to go on, otherwise the lights automatically come on the following morning and waste electricity. The switches are on the wall opposite the office.

Grass Court Bookings?

The Grass courts 9 and 10 can be booked between 11am - 7pm in the summer months by clicking on them on our booking page,  but are dependent on weather conditions.

Ball Machine Bookings?

You must have an initial induction with Lawrence Rook before you can use the ball machine. All details and costs are on the booking page under the ball machine sub heading. The ball machine must be booked and paid for using the booking sheet. The ball machine column is after the grass courts and must be booked as well as booking the court you intend to use it on.

How do I cancel my court booking?

You must cancel your booking even at the last minute as others may still be able to use that court if you cannot.

Sign into Clubspark.

There are a couple of ways to cancel a booking. The first way is to click on the 'My bookings' tab on the booking sheet, as shown in the image below:

This will bring you to a list of your upcoming bookings, as shown in the image below:

To cancel a booking, click the 'Cancel' tab adjacent to the booking you would like to cancel.

The second way is via the booking confirmation email. Within the email, there will be a link, 'click here to manage your bookings', If you click this link, a new page will open up on 'Your bookings' page where you can cancel as above.

You will be asked if you are sure you want to cancel the booking, select 'Yes' if you would like to proceed: