Tennis Come True East London C.I.C

Tennis Courses Booking Terms and Conditions

Group Coaching Terms and Conditions

1. Group coaching bookings must be made online in advance using the Clubspark booking system. No other payment system will be accepted.
2. Coaching sessions must be booked in the name of the player and are non-transferable to anyone else.
3. Group coaching places are subject to availability and are sold on a first come first served basis. A waiting list will be created and players who have indicated their wish to join the class will be contacted if a place becomes available.
4. Players booking and attending a coaching session are assumed to be fully fit. If this is not the case, the player or their guardian must inform the coach at the outset of the lesson in advance of any medical condition or disability which may be relevant to the coaching session. This should also be recorded in advance by email to info@tenniscometrue.com. We must also be notified of any change or deterioration of any such medical condition or disability. We will keep this information confidential and handle such issues with discretion.
5. Junior players (parent or guardian) must provide an emergency contact number which is relevant to the time of the lesson, so that a parent or guardian may be contacted in the event of an emergency.
6. Players bringing any medical equipment to their lesson must indicate to the coach at the outset of the lesson the location of the medical equipment so it can be located quickly and easily in the event of an emergency.
7. When a player books a group coaching, that session will go ahead as long as 4 players are booked onto it. If there is only one player booked on, we will notify the player of this fact prior to the lesson. The player then has the option of either cancelling and receiving a full refund or attending a course of the same level any other day.
8. For your convenience we have adapted our coaching price into comfortable monthly payments. When booking group tennis coaching a player is committing to the entire time of the Subscription before cancellation. You can cancel your subscription at any time, just give us 1 month notice (before payment date 1st of the month). When purchasing a membership with pro-rata payment the payment date is also the 1st of the month.
If you cancel your membership without a month notice period, you will be still liable for the remainder of the subscription (1 month), as well as an additional 30GBP administration fee. An alternative payment method will be sent to you to the email provided in your booking. 3% daily Interest for late payment will apply after 21 days from receipt of notification.
In the case of failing to pay the outstanding amount within 21 days from the date of receiving the above notification, your debt will be transferred to a debt collection company, who may take your debt to court. Tennis Come True operates a policy that if your direct debit is defaulted or cancelled without the month notice, then Tennis Come True reserves the right to withdraw the option of proving you with any other service in the future.
9. Subscriptions cannot be exchanged or moved to a different venue from the venue purchased.
10. Monthly price for subscriptions has been prorated considering 49 weeks coaching weeks a year and 2,5 weeks breaks in the following dates:
26th August - 1st September 2024
23rd December - 2nd January 2025
11. Tennis Come True East London C.I.C reserves the right to refuse the entry onto a coaching course or advise a more appropriate session if any participant is found not to be of the appropriate age/ability for the group. The participant will be provided with an alternative course appropriated to the level to choose the preferable one. We are unable to offer a refund.
12. In the event if a player wishes to switch onto another course, subject to availability, Tennis Come True East London C.I.C reserves the right to allow or to refuse to transfer the booking to another course. We are unable to offer a refund.
13. If a player is unable to continue with the coaching or to attend lessons, we will not be able to issue refunds. Although we will consider special circumstances related to your absence (Medical Certificate) to provide you with credit.
14. If a player misses a session, we are unable to offer a refund, credit or make-up session unless there are exceptional circumstances (Medical certificate).
15. Any subscription to a group coaching can be cancelled in writing by e-mail to info@tenniscometrue.com and be received within a minimum of 7 days of the commencement of the course. Verbal cancellations will not be accepted.
Cancellation of any group coaching course made within the time period above will be refunded in full, less a £20 administration fee.
16. In the event of poor weather conditions or extreme heat, a coached tennis session may be cancelled. The decision on whether to cancel a session for health and safety reasons will be taken by the Coach responsible for that session at the time of the session. Please assume lessons are going ahead unless contacted.
17. The lessons wouldn't be cancelled in advance for bad weather conditions, the decision will be taken at the time of the lessons, players presented at the time of the cancellation will be able to make the session up. We will offer you a space in a different group suitable for your age and level twice. Lessons are due to be made up during active subscription. You will be able to make up a lesson just when spaces are available. In the case that any of the alternative dates are not suitable for you we will not be able to offer you more alternative dates, refund, cancellation. Coaches will be there for the first 15 minutes of the lesson when the lesson is cancelled.
18. In the event of the tennis coach being unable to provide the session due to illness or any other circumstance we will be in contact with you to let you know that the lesson is cancelled. A make-up session will be provided to the player to recover the missed lesson. We are unable to offer a refund. Lessons are to be made up when the subscription is active.
19. Force Majeure: We cannot, however, accept liability for any loss, damage or expense or make refunds in the event of any changes (whether before or during the courses) arising from force
majeure such as war, threat of war, riots, civil unrest, strikes, natural disasters, fire, quarantine, epidemics, pandemics, weather conditions, government actions, or other events beyond our control.
20. Some sessions will go ahead in bad weather. Others will not. Please assume in the first instance that all sessions will go ahead and bring suitable waterproof or cold weather clothes for the conditions. If the Coach decides that a session needs to be cancelled before the session begins, or before the end of 20 minutes into that session, players will have the option to make up the lesson subject to active subscription. We are unable to offer a refund.
21. If the lesson is cancelled in advance due snow or severe storm, we will notify the players and they will be able to make up that lesson subject to active subscription. We are unable to offer a refund. In the event of such a cancellation, you will be contacted by email or text using the contact details you have provided to the ClubSpark booking service. Please ensure that these details are correct and please confirm receipt of the lesson cancellation on each occasion.
(Tennis Come True office will contact everyone in the class at once and so will not be able to respond individually to texts, e-mails or calls querying the weather).
22. Sometimes, decisions will be made at the last minute, as the weather is so changeable. While we are always keen for sessions to go ahead, please respect that the health and safety of our players and coaches is our first consideration.

Private lessons Policy
1. If you cannot attend a private lesson let us know within 48 hours in advance to change your private lesson to a different day or time. Cancellations made less than 48 hours in advance will not have the option to change the lesson for a different day or time. We are unable to offer a refund.
2. A private lesson can be rearranged just once when notified 48 hours in advance unless we cancel the lesson due to bad weather.
3. When the block of lessons is booked, a player can rearrange 2 lessons if notified 48 hours advance.
4. Booking and payment must be made in advance.
5. When booking a private lesson or block of private lessons the player is committing to the session or the entire block. In the event if a player wishes to cancel the session or block of sessions, we are unable to offer a refund. In case a sick note is provided, the player will be offered a credit for private coaching for the unused lessons to be used within 6 months from the time the cancellation took place.
6. Cancellations, weather policies, make up and general group policies also apply to private lessons.

Tennis Come True General Policies
1. We can accept no responsibility for loss, theft or damage to any personal items whilst on our courses.
2. Any aggressive actions (verbal or physical) towards our staff or clients will not be tolerated.
3. Tennis Come True reserves the right to amend any terms and conditions within this document.