Frequently Asked Questions
I am an annual household pass holder but am being charged £ for my court booking
There are two reasons this may be occurring:
1. You are not signed in correctly. You may have set up an account using Facebook, Microsoft, Google or LTA login credentials instead of creating a Clubspark account. Please check your login method as this will then assign your free court hire permissions to your booking. You may choose to use the ClubSpark Booker App for free on both iOS and Android.
2. When you set your account, if you added additional household members you may not have ticked the box to assign your yourself as a member, you may have opted to leave yourself as the contact. Please contact us to sort this out for you and in the meantime ask another member in your house to book the court for you.
My court booking PIN code does not appear to be working
There are various reason this may happen:
1.You did not enter an asterisk * before the PIN number
2. You might be outside the booked court access timeframe. Courts on available on the hour during opening hours. You can access a court only 10 minutes prior to your booking and commence play if the court is free of the current booking players, or 10 minutes after your booked court.
3. Are you at the correct site date and time for your booked court?
When are the Courts are open?
The Courts are open during daylight hours or 8am – 9pm, whichever is applicable. Some courts may be booked for coaching, other activities, or events, so please check the booking sheet and pre- book courts at all times.
How do I purchase the Annual Pass? Or book a court?
Visit Teignbridge Parks Tennis for further information and instruction. Payment is made online via our Clubspark customer system, and the charge is £37.80 (£39.70 from 1 April 2026) for per household annually. Download the ClubSpark Booker App for free on IOS and Android for easy booking on the go.
Do I have to be a resident of Teignbridge to join or play?
No, anyone can join.
If I have purchased an Annual Pass when does my membership start?
Membership will be activated when you register your email address and create a password for a booking account online.
I only want to play once or twice, what can I do?
We offer Pay to Play tennis - £6.30 (£6.70 from 1 April 2026) per hour. Book up to 7 days in advance for flexible play). Simply register, book, and pay for your court hour and enter the access code detailed on your confirmation email at the gate.
How do I add members of my household to my account?
Go to your account, click member info and click add member, then just enter their name/email address. If you have any problems, please contact us during working hours.
Once I have an Annual Household Pass, do I still have to pay court fees?
All courts are ‘free’ once you have paid for the annual pass. Booking restrictions do apply to ensure that all users have a fair opportunity to use courts.
If I have purchased an Annual Household Pass, am I tied into a contract?
No. You initially pay for 1 year’s 'usage' and, if you want to carry on using the courts after that, pay for each year's renewal as you go.
Once I have taken out an annual pass can I relinquish part way through my year?
Once you have paid for your annual pass it will last for a year and will not be refunded for any reason.
How do I cancel a booking?
You can cancel your booking online. Out of courtesy please cancel as soon as you know so others can play. There is a 24-hour booking cancellation window. Please cancel prior to 24 hours in advance if you can do so.
Is coaching available?
Various types of coaching may be available. Visit the website for further details.
If I see damage to the courts or anti-social behaviour, who should I tell?
If you notice the courts are damaged or unsafe, please contact us by email so we can investigate TeignbridgeParks.Tennis@Teignbridge.gov.uk
If you witness anti-social behaviour on courts from users that is not in keeping with those set out in the terms and conditions, please report to Teignbridge District Council.
If you have a problem with anti-social behaviour outside office hours, please call 101 or in an emergency please call 999.